At a Glance
- Tasks: Provide hands-on IT support and maintain workplace technology in a corporate environment.
- Company: Join a dynamic corporate IT team in London.
- Benefits: Full-time role with competitive salary and growth opportunities.
- Other info: Great chance to learn and grow in a fast-paced tech environment.
- Why this job: Be the tech hero who keeps the workplace running smoothly!
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Workplace Technology Engineer (Corporate IT)
Location
London
Job Type
Full-time
About the Role
We are looking for a Workplace Technology Engineer to provide hands-on support for workplace technology and IT infrastructure within a large corporate environment.
- This role is responsible for delivering
- IMAC ,
- IMACD , and
Breakfix services, supporting technology rooms, communications rooms and office-based IT infrastructure.
The successful candidate will carry out equipment installations, moves, additions, changes, decommissions, structured cabling activities, hardware support and incident resolution while ensuring a high level of customer service.
Working closely with local management and technical teams, you will play a key role in maintaining business-critical workplace technology services and ensuring all work is completed in line with operational and change management processes.
Key Responsibilities
- Deliver
- IMAC ,
- IMACD and
Breakfix activities across workplace technology environments.
- Install, relocate and decommission IT hardware and associated infrastructure.
- Carry out rack and stack activities for servers, network equipment and other technology devices.
- Install equipment racks,
Power Distribution Units (PDUs) and supporting hardware within technology rooms.
- Perform hardware swaps, upgrades and equipment replacements.
- Move IT equipment between offices, technology rooms and storage locations as required.
- Technology Room Operations
- Conduct routine inspections of technology and communications rooms.
- Assist with investigations relating to power, temperature and environmental alarms.
- Identify obsolete or redundant equipment and infrastructure for removal.
- Support access control by escorting and supervising approved third-party engineers and contractors.
- Maintain organised and compliant technology room environments.
- Structured Cabling & Connectivity
- Install, terminate and maintain structured cabling systems.
- Complete LAN and WAN patching in accordance with established standards.
- Label cabinets, equipment and cabling accurately.
- Carry out cable tracing, fault finding and testing using
Fluke test equipment.
- Recover unused cabling and patching following equipment moves or decommissioning.
- Maintain cable records and update infrastructure documentation.
- Provide first and second-line infrastructure support where required.
- Troubleshoot hardware, cabling and connectivity issues.
- Support server reboots, equipment checks and technology component replacements.
- Respond to incidents and service requests within agreed service levels.
- Escalate issues where appropriate and work collaboratively with wider technical teams to achieve resolution.
- Documentation & Asset Management
- Manage incidents, requests and changes through IT service management (ITSM) systems.
- Maintain accurate asset records and equipment inventories.
- Complete activity reports, task updates and shift handovers.
- Support Return Material Authorisation (RMA) processes.
- Ensure all documentation is updated following installations, moves or decommissions.
Skills & Experience
- Previous experience within a
Corporate IT , enterprise or large-scale office environment.
- Experience delivering
- IMAC ,
- IMACD and
Breakfix services.
- Hands-on experience with rack and stack installations and IT hardware deployments.
- Strong knowledge of structured cabling , patching, cable management and fault finding.
- Good understanding of LAN and WAN connectivity.
- Experience using
- Asset Management and
IT Service Management (ITSM) ticketing systems.
- Understanding of Change Management and service delivery processes.
- Good working knowledge of Microsoft Office, including Outlook, Excel and Word.
- Strong organisational skills with the ability to prioritise workloads effectively.
- Excellent communication and customer service skills.
- Ability to work independently while also contributing as part of a wider technical team.
- Experience supervising contractors or third-party engineers.
- Experience supporting technology rooms or communications rooms within a corporate environment.
- Ability to mentor or support less experienced engineers.
- Understanding of hardware lifecycle management and equipment logistics.
- #J-18808-Ljbffr
Information Technology Support Technician employer: TGS International Group
TGS International Group is an exceptional employer, offering a dynamic work environment in Greater London where innovation meets collaboration. With a strong focus on professional development and competitive benefits, including performance bonuses, employees are empowered to grow their skills while contributing to cutting-edge data centre projects. Join a team that values technical leadership and fosters a culture of success from bid to delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TGS International Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges TGS International Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TGS International Group!
✨Direct Apply to TGS International Group
Let's not forget to apply directly through the TGS International Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TGS International Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TGS International Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TGS International Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
