Field Engineer

A leading independent technology partner and global integrator is seeking an experienced Managed Services Cover Engineer to provide planned holiday and sickness cover across several prestigious client environments.

This is a varied, hands-on role supporting Data Centre Operations, MAC (Moves, Adds & Changes), Customer Logistics and Desktop Support activities across multiple client sites. The successful candidate will be responsible for maintaining high service standards, meeting SLAs and delivering excellent customer service within business-critical environments.

Flexibility is essential, as the position supports multiple client locations. Working hours may vary between 07:00 and 22:00, Monday to Friday, depending on operational requirements.

Key Responsibilities

• Deliver Data Centre support including installations, decommissions, moves and equipment refreshes.
• Rack, stack and patch servers, network equipment and associated infrastructure.
• Carry out structured cabling installations, fault finding and cable tracing.
• Provide MAC and desktop support activities, including device deployments, patching and desk moves.
• Support end-user technology and peripheral installations.
• Maintain accurate asset, inventory and service records.
• Manage and update tickets within service management systems.
• Support technology room inspections, audits and housekeeping activities.
• Ensure all work is completed in line with client processes, SLAs, Health & Safety and Quality standards.
• Escalate risks, incidents and service issues appropriately.
• Contribute to wider project and operational activities when required.

Requirements

• Relevant experience working within Data Centre, IT Infrastructure or Managed Services environments.
• Structured cabling installation, testing and fault-finding experience.
• Knowledge of copper and fibre cabling standards.
• Experience supporting enterprise IT hardware and infrastructure.
• Strong understanding of asset management and ticketing systems.
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage competing priorities.
• A professional and customer-focused approach.
• Flexibility to travel between client locations and work varying shift patterns.

This is a hands-on position suited to someone who enjoys working across Data Centres, IT infrastructure and end-user environments, with the flexibility to support different client sites and operational requirements.

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