At a Glance
- Tasks: Lead data centre operations for major banking clients and manage service delivery teams.
- Company: Dynamic tech services business with a focus on financial services.
- Benefits: Competitive salary, comprehensive benefits, and ongoing training opportunities.
- Other info: Collaborative culture with clear progression paths as the business scales.
- Why this job: Take charge of high-profile accounts and drive real impact in a growing industry.
- Qualifications: Experience in leading technical teams and managing service delivery in data centres.
The predicted salary is between 60000 - 70000 £ per year.
London (City / North / West / Southwest) | Permanent
Run the data centre operations behind some of the biggest names in financial services.
This is the lead operational seat on a flagship managed services contract: your teams, your client relationships, your service.
Well paid, highly visible, and with a clear route up through a growing technology services business.
You'll head up service delivery across enterprise data centre environments for major banking clients, acting as the primary operational contact.
That means leading the onsite technical and service delivery teams, keeping SLAs and KPIs firmly in the green, owning escalations and RCAs when things get interesting, and driving the service forward rather than just keeping the lights on.
You'll also hold the operational budget and feed into commercial planning, so there's proper ownership here, not just supervision.
- What you'll be doing
- Managing, coaching and developing the onsite technical and service delivery teams
- Owning SLAs, KPIs, escalations, root cause analysis and service reporting
- Running service reviews and continual improvement plans with client stakeholders
- Managing budgets, operational spend and monthly financial reporting
- Supporting pre-sales, proposals and service transition as the business grows
What we're looking for
- Experience leading technical teams in a data centre environment
- A track record running service delivery against contractual SLAs and KPIs
- Solid working knowledge of ITIL: incident, problem and change
- Understanding of structured cabling and telecoms infrastructure
- Commercial awareness and budget management experience
- Experience in banking or other regulated environments
ITIL, PRINCE2 or BICSI certifications are all a bonus, not a requirement.
- What's on offer
- £55,000 - £65,000 plus a comprehensive benefits package
- Lead role on high-profile financial services accounts
- Genuine progression as the business scales
- Ongoing training and professional development
- Collaborative, supportive team culture
- #J-18808-Ljbffr
Data Centre Operations Service Manager employer: TGS International Group
TGS International Group is an exceptional employer, offering a dynamic work environment in Greater London where innovation meets collaboration. With a strong focus on professional development and competitive benefits, including performance bonuses, employees are empowered to grow their skills while contributing to cutting-edge data centre projects. Join a team that values technical leadership and fosters a culture of success from bid to delivery.
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We think this is how you could land Data Centre Operations Service Manager
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We think you need these skills to ace Data Centre Operations Service Manager
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