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- Tasks: Provide top-notch IT support and maintain data centre infrastructure.
- Company: Dynamic tech company in the heart of London with a focus on innovation.
- Benefits: Competitive salary, 25 days leave, health support, and career development opportunities.
- Why this job: Join a vibrant team and make a real difference in IT services.
- Qualifications: Experience in IT hardware/software and strong organisational skills.
- Other info: Flexible shifts, inclusive culture, and opportunities for overtime.
The predicted salary is between 36000 - 45600 £ per year.
Smart Hands Break Fix Engineer (IT hardware and software)
Location: St Paul\’s, London
Employment Type: Permanent
Salary: £36,000-£45,600 (Inclusive of 20% shifts allowance)
Hours: Mon- Fri but should be open to working some weekends
Shifts: Days & Nights 08:00-1600 / 16:00-00:00 / 00:00-08:00
Overview
Smart Hands Break Fix Engineer is a highly visible data centre and office infrastructure role that requires commitment to providing high-quality service to meet customer project demand.
The role supports the delivery of IMACD and IT Support Services.
Duties range from small tasks such as patching and fault finding in data centre and office spaces to performing large-scale equipment and device refreshes including new installs, decommissions, moves, and maintenance functions.
Smart Hands Break Fix Engineers work on shifts that provide services 24x7x365 and report to the Service Delivery Manager.
What we’re looking for in our Smart Hands Break Fix Engineer
Essential
- Relevant experience working in a banking IT environment
- Experience in ICT hardware break-fix, moves, adds, and changes (MACs) across workplace/office and data centre facilities
- Hands-on experience in structured cabling installation, fault finding, and testing using Fluke test equipment
- Strong understanding of structured cabling standards and cable types (FTP, UTP & Optical Fibre)
- Excellent MS Office skills (Outlook, Excel, Word, etc.)
- Self-starter with strong organisation and attention to detail
- Ability to work independently and as part of a team
- Effective prioritisation skills and ability to multitask
- Comfortable working under pressure
- Expert knowledge of asset management systems
- Expert knowledge of ticketing systems
- Strong understanding of change management and service delivery processes
- Capable of mentoring and training new team members on systems, processes, and procedures
- Able to approve/sign off training modules
- Capable of leading and supervising shift activities
- Able to lead or oversee special projects from design through to handover
- Willingness to cover peer line management duties during busy periods or leave
- Satisfactory skills matrix score
- Willingness to work alternating shift patterns to meet cover requirements
- Additional overtime opportunities available
- Must have own vehicle and valid UK driver’s license
Preferred but not essential
- Previous training/qualifications in the Information Technology field
- Experience with Intelligent Infrastructure Management systems
- BICSI Technician Training
- CompTIA A+
- CompTIA Network+
- CompTIA Server+
- Cisco Certified Network Associate (CCNA DCICN DCICT)
- Certified Data Centre Technician Professional (CDCTP®)
- ITIL® Foundation Certification
Benefits
- 25 days annual leave plus UK bank holidays
- Health and wellbeing support, including employee assistance programmes
- Career development and training, including apprenticeships and on-the-job coaching
- Inclusive workplace culture, with support for diversity and disability inclusion
- Annual performance-related bonus, based on individual and company performance
- Workplace perks, such as free fruit and a supportive team environment
Data Center / IT Support Services employer: TGS International Group
Contact Detail:
TGS International Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Center / IT Support Services
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in data centres or IT support. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Get your hands dirty! If you can, volunteer for projects or internships related to IT support. This not only boosts your CV but also gives you real-world experience that employers love to see.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to the Smart Hands Break Fix Engineer role. Show off your problem-solving skills and technical know-how – they want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Data Center / IT Support Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Smart Hands Break Fix Engineer role. Highlight your relevant experience in ICT hardware break-fix and any specific projects you've worked on that align with our needs. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your hands-on experience and any certifications you have that are relevant to the position.
Show Off Your Soft Skills: While technical skills are crucial, we also value soft skills like organisation, attention to detail, and the ability to work under pressure. Make sure to include examples of how you've demonstrated these skills in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at TGS International Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of ICT hardware and software, especially in a banking IT environment. Be ready to discuss your hands-on experience with structured cabling and fault finding, as well as any specific tools like Fluke test equipment that you've used.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled challenges in previous roles. Think about times when you had to perform break-fix tasks or manage moves, adds, and changes (MACs) under pressure. This will demonstrate your ability to think on your feet and prioritise effectively.
✨Highlight Your Team Spirit
Since this role involves working both independently and as part of a team, be ready to talk about your experiences mentoring others or leading projects. Share how you’ve contributed to a positive team environment and supported your colleagues during busy periods.
✨Be Ready for Shift Talk
Given the shift patterns involved, it’s important to express your flexibility and willingness to work nights and weekends. Make sure you convey your understanding of the demands of a 24x7x365 service delivery model and how you can contribute to it.