At a Glance
- Tasks: Lead a dynamic department, driving operational excellence and commercial growth in IT services.
- Company: Join a high-growth IT lifecycle services organisation with a focus on innovation.
- Benefits: Competitive salary, bonus opportunities, flexible working hours, and career development.
- Other info: Exciting opportunity for strategic thinkers looking to grow in a collaborative culture.
- Why this job: Make a real impact by leading teams and enhancing service delivery in a fast-paced environment.
- Qualifications: Proven leadership experience in IT services and strong stakeholder engagement skills required.
The predicted salary is between 75000 - 85000 £ per year.
Job Type: Full-time / Permanent
Salary: £75,000–£85,000 (Possibly more for the right person)
Other: Bonus or commission
Working Hours: Monday to Friday, 40 hours per week. Flexible working pattern depending on business and client requirements. Occasional extended hours during critical delivery periods. Travel to client sites may be required. Out-of-hours support for escalations when necessary.
Company Overview: A specialist IT lifecycle services organisation operating across enterprise and channel markets, supporting complex infrastructure environments including data centres, enterprise deployments, relocations, and managed IT services. The organisation delivers end-to-end technology solutions covering the full lifecycle of IT infrastructure, working with global technology vendors, enterprise customers, and channel partners. The business operates in a high-growth environment focused on scalability, service excellence, and operational performance. Strong emphasis is placed on leadership capability, cross-functional collaboration, and continuous improvement across all areas of delivery.
Job Summary: As Head of Department, you will be responsible for leading a core operational or commercial function within the organisation, ensuring consistent delivery performance, commercial growth, and team effectiveness across your area of responsibility. You will oversee multiple teams and functions, ensuring alignment between business strategy, client requirements, and operational execution. This role requires strong leadership capability, commercial awareness, and the ability to manage complex stakeholder environments. You will play a key role in driving service quality, operational efficiency, and revenue performance while ensuring teams are structured, supported, and performing at a high level. This position requires a strategic mindset combined with strong hands-on leadership across both people and operational delivery.
Key Responsibilities:
- Lead and manage a defined department within the organisation
- Develop and implement operational and commercial strategies aligned to business objectives
- Set performance targets, KPIs, and reporting frameworks
- Drive continuous improvement across processes, delivery models, and service capability
Operational Oversight:
- Oversee end-to-end service delivery across multiple client engagements
- Ensure projects and services are delivered on time, within scope, and to quality standards
- Manage escalation processes and resolve high-level operational issues
- Maintain oversight of resource planning and workload distribution
- Ensure consistency in delivery across teams and regions
People Management:
- Lead managers, team leads, and senior operational staff
- Drive performance management, coaching, and development planning
- Build strong team structure, succession planning, and capability growth
- Foster a high-performance and accountable team culture
- Support recruitment and onboarding of key roles within the department
Client & Stakeholder Engagement:
- Act as senior point of contact for key clients and strategic accounts
- Build and maintain long-term stakeholder relationships
- Support contract delivery and service-level performance
- Collaborate with senior client stakeholders on complex requirements
- Represent the business in senior operational and commercial discussions
Commercial & Business Growth:
- Support revenue growth through service expansion and account development
- Contribute to bids, proposals, and solution development
- Identify opportunities for efficiency improvement and cost optimisation
- Work closely with sales and delivery functions to support pipeline growth
Governance & Compliance:
- Ensure compliance with internal policies, contractual obligations, and industry standards
- Maintain operational governance across all departmental activities
- Oversee reporting accuracy and performance tracking
- Ensure risk is managed effectively across all delivery functions
- Support audit and compliance requirements where applicable
Knowledge Requirements:
- Strong understanding of IT services, infrastructure delivery, or data centre environments
- Knowledge of operational service management frameworks (ITIL or equivalent)
- Understanding of commercial contract delivery and SLA management
- Awareness of enterprise IT lifecycle services (deploy, manage, change, decommission)
- Understanding of workforce planning and operational scaling models
Skills Required:
- Strong leadership and people management capability
- Excellent communication and stakeholder engagement skills
- Commercial awareness with ability to manage budgets and performance
- Strong organisational and strategic planning skills
- Ability to manage multiple priorities in fast-paced environments
- Proficiency in reporting, KPI tracking, and operational analysis
- Strong decision-making and problem-solving ability
Behaviours:
- Strategic thinker with hands-on leadership approach
- Highly accountable and results driven
- Strong focus on operational excellence and continuous improvement
- Confident communicator with senior stakeholders
- Collaborative leader across multiple business functions
- Resilient under pressure with structured decision-making approach
Qualifications:
- Proven experience in a senior leadership role within IT services, infrastructure, or managed services environment
- Demonstrable experience managing multi-team operations or departments
- Strong track record in operational delivery and/or commercial leadership
- Degree or equivalent in Business, IT, Engineering, or related discipline
- ITIL certification or equivalent service management qualification
- Project or programme management certification (PMP, PRINCE2, Agile)
Experience:
- Minimum 8–10 years’ experience in IT services, infrastructure, or enterprise operations
- Experience leading teams at operational or departmental level
- Proven experience managing client-facing delivery environments
- Strong background in service delivery, operations, or commercial management
- Experience in IT lifecycle services, data centre environments, or enterprise IT deployments
- Background working with channel partners, MSPs, or enterprise clients
- Experience scaling teams within a growing organisation
Head of Department (Cabling) in Bracknell employer: TGS International Group
As a leading specialist in IT lifecycle services, our company offers an exceptional work environment that prioritises flexibility, collaboration, and continuous improvement. Employees benefit from competitive salaries, performance bonuses, and opportunities for professional growth within a high-growth sector, all while working alongside industry experts in a dynamic and supportive culture. Join us to make a meaningful impact in the world of IT infrastructure and enjoy the unique advantages of being part of a forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Department (Cabling) in Bracknell
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Head of Department role.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and driving performance. They want to see that you can lead effectively and inspire others.
✨Tip Number 3
Be ready for those tricky questions! Prepare for interviews by thinking about how you've handled complex stakeholder environments and operational challenges in the past. Use real examples to demonstrate your strategic mindset.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Make sure your application reflects your passion for IT services and your understanding of the industry.
We think you need these skills to ace Head of Department (Cabling) in Bracknell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Department role. Highlight your leadership capabilities, operational management experience, and any relevant IT services background to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven performance and managed teams in previous positions.
Showcase Your Strategic Mindset:In your application, emphasise your strategic thinking and hands-on leadership approach. We want to see how you’ve successfully implemented operational strategies and improved service delivery in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at TGS International Group
✨Know Your Stuff
Make sure you have a solid understanding of IT services and infrastructure delivery. Brush up on operational service management frameworks like ITIL, as well as the specifics of the company’s offerings. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership capabilities. Think about times when you've successfully managed teams or driven performance improvements. Be ready to discuss how you foster a high-performance culture and support team development, as this is crucial for the Head of Department role.
✨Engage with Stakeholders
Since you'll be dealing with key clients and stakeholders, practice how you would approach these conversations. Prepare to discuss your experience in building long-term relationships and managing client expectations. This will demonstrate your ability to navigate complex stakeholder environments effectively.
✨Think Commercially
Understand the commercial aspects of the role, including revenue growth and service expansion. Be prepared to discuss how you've contributed to business growth in previous roles. Highlight any experience you have with budget management and performance tracking, as this will show your commercial awareness.
