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- Tasks: Provide top-notch desktop support and assist with exciting IT projects.
- Company: Join a dynamic team in a leading IT support company.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be the tech hero who ensures smooth operations and great user experiences.
- Qualifications: Experience in desktop support and a passion for technology.
- Other info: Collaborative environment with a focus on health and safety.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a proactive and customer-focused Desktop Support Engineer to join a small, dedicated team delivering both front and back-office IT support across multiple client sites. This site-based role is responsible for providing high-quality desktop support, contributing to project work, and assisting with stores-related activities.
As a key member of the support function, you will work closely with internal teams, end users, client IT stakeholders, and third-party vendors. You will report to both internal and client-side leads and play an important role in ensuring smooth daily operations and a high standard of customer experience.
Key Responsibilities- Support and maintain legacy and bespoke hardware/software environments aligned to specific business areas.
- Deliver effective incident and request resolution across all supported business units.
- Provide deployment and support for desktops, laptops, thin clients, tablets, telecoms, and mobile devices.
- Apply and maintain corporate operating system builds across supported devices (Windows and iOS environments).
- Support core build software throughout its lifecycle, including bespoke and newly introduced applications.
- Perform application troubleshooting, installation, and reinstallation.
- Log and manage incidents, service requests, and changes using an ITSM tool, ensuring SLA compliance.
- Support office moves, including surveys, ad-hoc requests, post-move support, and project-related relocations.
- Provide multi-function device (MFD) and printing support, including on-call cover where required.
- Support corporate networking and Wi-Fi, including patching, troubleshooting, and root cause analysis.
- Develop understanding of business continuity and resilience support requirements across UK locations.
- Provide mobility support and act as a point of escalation where required.
- Support users with occupational health and health & safety requirements, including advice and implementation.
- Escalate incidents appropriately to ensure effective resolution across multiple UK locations.
- Produce reports and ad-hoc analysis relating to incidents, assets, and service performance.
- Work closely with desktop controls teams to manage stock and inventory reporting.
- Maintain accurate IT asset records, including device lifecycle, user assignments, and hardware details.
- Support transition, alignment, and transformation projects across multiple business areas.
- Create and maintain knowledge base articles and technical documentation.
- Adhere to local and business health & safety policies.
- Promote and comply with corporate IT security standards and guidelines.
- Liaise with colleagues and stakeholders to ensure a consistent and high level of IT support is delivered.
- Experience working in a regulated or enterprise IT environment (financial services experience preferred).
- Proven experience delivering face-to-face desktop / end-user support.
- Strong working knowledge of Windows and macOS operating systems.
- Experience troubleshooting hardware, software, and peripheral issues.
- Familiarity with Active Directory, user account management, and basic networking concepts.
- Experience supporting common business applications (e.g. Microsoft 365, email, VPN, printers).
- Ability to resolve standard tickets independently and escalate complex issues appropriately.
- Willingness to work shift rotations based on location and support requirements.
- Flexibility to provide support across different UK locations when required.
Desktop Support Engineer in Belfast employer: TGS International Group
Contact Detail:
TGS International Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in Belfast
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for IT support roles or take on freelance gigs. This not only boosts your CV but also gives you real-world stories to share during interviews.
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to desktop support. Think about how you'd handle specific issues and be ready to demonstrate your problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Desktop Support Engineer in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with Windows and macOS, as well as any customer support roles you've had. We want to see how your skills match what we're looking for!
Showcase Your Experience: In your cover letter, give us examples of your hands-on experience in desktop support. Talk about specific incidents you've resolved or projects you've contributed to. This helps us see how you can fit into our team.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. Avoid jargon unless it's relevant. We appreciate straightforward communication, especially in a tech role like this!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TGS International Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS operating systems, as well as common business applications like Microsoft 365. Be ready to discuss your troubleshooting experiences with hardware and software issues, as this will show your hands-on expertise.
✨Showcase Your Customer Service Skills
As a Desktop Support Engineer, you'll be interacting with end users regularly. Prepare examples of how you've provided excellent customer service in the past, especially in high-pressure situations. This will demonstrate your proactive and customer-focused approach.
✨Familiarise Yourself with ITSM Tools
Since you'll be logging and managing incidents using an ITSM tool, it’s a good idea to familiarise yourself with common ITSM practices. If you have experience with specific tools, mention them during the interview to highlight your relevant skills.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past challenges you've faced in desktop support and how you resolved them. This will help you articulate your thought process and decision-making skills effectively.
