Role: Warehouse Controller
Job description:
The Warehouse Controller is responsible for managing and overseeing the day-to-day activities of the TransQuip warehouse and the accurate, efficient, and timely preparation of outbound orders for dispatch to customers. The controller may have responsibility for another operative in the near future.
This role ensures all items are packed, labelled, and handed over to couriers in line with company standards and customer expectations. A strong focus on accuracy, speed, and attention to detail is required to maintain high levels of customer satisfaction.
Hours of work:
8:30am – 5pm
Salary: £15 - £16 per hour dependant on experience
Key responsibilities:
1) Order processing and fulfilment
•Accurately pick, pack, and prepare customer orders in line with company standards
•Ensure packaging meets company and courier requirements to prevent damage during transit
•Verify items against order sheets to ensure accuracy before sealing packages
•Accurately label parcels and ensure all dispatch documentation is completed
•Meet daily/weekly order fulfilment targets and deadlines
2)Courier and logistics coordination
•Liaise with courier drivers to hand over parcels and obtain proof of collection
•Undertaking local deliveries/collections as required
•Sort parcels by courier, destination, or service type (e.g., next-day, standard)
•Ensure all shipping requirements are met (size, weight, customs documents, if required)
3)Stock control and inventory management
•Receive, check, and record incoming stock deliveries, ensuring quantities match purchase orders.
•Unpack, label, and store products in the correct locations.
•Assist with regular stock checks and cycle counts, reporting discrepancies to supervisors.
•Maintain accurate stock levels using warehouse management systems (WMS) or handheld scanners.
4)Returns and replacements
•Process returned items in line with company procedures
•Inspect returned goods and determine whether they are suitable for resale, refurbishment, or disposal
•Update systems and communicate with the customer service team regarding returns
5)Warehouse operations and maintenance
•Operate warehouse equipment safely (e.g. pallet trucks, forklifts, trolleys, handheld scanners)
•Keep work areas clean, tidy, and organized at all times
•Follow company health & safety policies, reporting hazards and incidents immediately
•Support the warehouse team in meeting operational goals and deadlines
Working conditions:
•Based in a warehouse/dispatch environment.
•Involves physical work, including lifting, bending, and standing for long periods.
•Shift patterns may include evenings, weekends, or overtime during busy trading periods (e.g. Black Friday, Christmas)
Performance indicators (KPIs):
•Order accuracy (correct items, packaging, and labelling)
•OTIF dispatch rate
•Error rate (mispicks, mislabels, missing items)
•Booking in lag
•Compliance with health & safety standards
•Contribution to team efficiency and productivity
Skills and experience:
Essential:
•Proven experience in warehouse, dispatch
•Able to work on own as well as in a team
•Forklift License (preferably including Bendy, but can be trained)
•Valid UK driving License
•Strong attention to detail and accuracy
•Ability to work quickly and efficiently in a fast-paced environment
•Good communication skills, both written and spoken
•Computer literate
•Team player
•Physically fit and able to handle manual tasks (lifting, standing, moving parcels)
•Reliable, punctual, and able to meet tight deadlines
Desirable:
•Previous experience in logistics & supply chain
•Knowledge of courier systems, handheld scanners, or warehouse software (WMS)
•Understanding of shipping documentation and processes
Company benefits:
•Free parking
•Weekly pay
•Employee referral programme
•Company pension
•Overtime
Warehouse Controller (Transquip) employer: TGS Group
TGS-Group is an excellent employer that values its employees by offering a supportive work culture and a stable Monday to Friday schedule, allowing for a healthy work-life balance. Located in Fishponds, Bristol, the company provides opportunities for professional growth and development, ensuring that every team member feels valued and empowered in their role as a Shunter Van Driver.
