Four Seasons Centre, Mansfield NG18 1SN, UK
Post Office Operations Manager
Contract Type: 39 hours per week, Fixed‑Term until 31st August 2026
To be employed in this role you must be over the age of 18 and complete a safeguarding check.
About the role
As a Post Office Operations Manager, you'll lead a high‑performing post office branch embedded within our retail store. You’ll manage a team of Counter Assistants, ensuring an exceptional customer experience while maintaining robust compliance, operational accuracy, and commercial performance. Your leadership will be at the heart of our community‑focused service.
Training
3-Day Post Office Counter Training covers Introduction, Processes, Practical Skills & Systems. Training may take place at a different location – flexibility required.
Responsibilities
- Lead and motivate the team to deliver exceptional service across all post office counters and functions.
- Ensure full compliance with Post Office Ltd. policies, procedures, and security standards.
- Manage financial accountability and operational performance, including daily reconciliations, branch audits, and cash handling protocols.
- Work with the Cluster Manager to implement the Trading Plan and translate scorecard data into actions that enhance team performance and customer satisfaction.
- Create a welcoming and inclusive environment where team members feel supported, developed, and empowered to grow their skills.
About you
- Previous management experience in a customer‑facing retail, financial, or postal environment.
- Strong understanding of compliance, security, and regulatory requirements, ideally within a Post Office or similar regulated service.
- Experience leading teams in achieving KPIs and service goals, including transaction volumes, mystery shop scores, and customer satisfaction.
- Enthusiastic, hands‑on approach with the ability to support training, coaching, and development of your team.
- Excellent organisational and communication skills, with flexibility to respond quickly to changing priorities.
Benefits
Company benefits for our store and post office colleagues include in‑store employee discounts, generous 3rd‑party discounts, an employee assistance programme, flexible shifts, company pension, and more.
TGJones is committed to building an inclusive and welcoming workplace where everyone can be themselves and thrive. If you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help.
