At a Glance
- Tasks: Deliver exceptional customer service and manage queues efficiently.
- Company: TGJones, a welcoming and inclusive workplace.
- Benefits: Flexible shifts, employee discounts, and a company pension.
- Other info: Fixed term contract until August 2026 with training provided.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Must be over 18 with a passion for customer service.
The predicted salary is between 10.85 - 10.85 £ per hour.
Contract Type: Fixed Term until 31 August 2026, 18 hours per week, Monday to Saturday.
Pay: 18-20 years old — £10.85 per hour; 21+ years old — £12.71 per hour. Pay is aligned with UK age‑related minimum and living wage rates.
Requirements: You must be over the age of 18 and complete a safeguarding check.
Training: 3‑Day Post Office Counter Training covering Introduction, Processes, Practical Skills & Systems. Training may take place at a different location; flexibility required.
Responsibilities:
- Deliver exceptional customer service to all customers.
- Manage queues and ensure customers can access the services they need quickly and simply.
- Meet high standards of governance and attention to detail.
- Work as part of a team and support colleagues.
About you:
- Passion for customers and a commitment to an exceptional experience in store.
- Confidence in communicating within the team.
- Motivation to achieve excellent results and standards.
- Adaptability to meet company requirements and goals.
Benefits:
- In‑store employee discounts.
- Generous third‑party discounts.
- Employee assistance programme.
- Flexible shifts.
- Company pension.
- Much more.
EEO Statement: At TGJones we are committed to creating an inclusive and welcoming workplace where everyone can be themselves and do their best. We welcome people of all backgrounds, ages, disabilities, genders, genders expressions, gender identities, races, ethnicities, marital statuses, religions, sexes, sexual orientations and any other characteristics that make you unique. If you need adjustments during the selection process, please let our Talent Acquisition team know and we will be happy to assist.
Post Office Counter Clerk in Kirkintilloch employer: TGJones
At TGJones, we pride ourselves on being an exceptional employer, offering a supportive work culture that values inclusivity and teamwork. Our Post Office Counter Clerks enjoy flexible shifts, generous employee discounts, and a comprehensive training programme to foster personal and professional growth. Located in a vibrant community, we are dedicated to providing our employees with meaningful opportunities to excel while delivering outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Post Office Counter Clerk in Kirkintilloch
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like TGJones and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at TGJones and let us see your personality shine through!
We think you need these skills to ace Post Office Counter Clerk in Kirkintilloch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and TGJones.
Get Familiar with Our Brand:Before applying, take some time to learn about TGJones and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at TGJones
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress TGJones.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which TGJones will surely appreciate.
