At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: TGJones, a fresh face of a trusted British brand with a rich heritage.
- Benefits: Employee discounts, flexible shifts, pension scheme, and a supportive work environment.
- Other info: Join a collaborative culture that values diversity and personal development.
- Why this job: Shape the customer journey and create meaningful moments for customers and colleagues.
- Qualifications: Retail leadership experience and strong relationship-building skills.
The predicted salary is between 26912 - 26912 £ per year.
Contract Type: Fixed term until 31 August 2026
Salary: £26,912
With a rich heritage and a new name, TGJones is the fresh face of a much-loved and trusted British brand. Our roots lie in WHSmith, where we’ve proudly supported the high street retail estate for generations. Now, under the ownership of specialist retail investors, Modella Capital, we’re entering an exciting new chapter with bold ambitions to become ‘Your Hub of the High Street’.
About the role
We are open 7 days a week, so candidates need to be fully flexible and available to work any day throughout the week. As a Store Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers, and our colleagues to feel proud to be part of the story we’re creating together. From first days at school to first birthdays and beyond, you’ll play a key role in helping our customers find everything they need to create meaningful moments and lasting memories.
Key responsibilities will include:
- Inspiring and engaging your team to achieve outstanding standards and performance, aligned with the objectives of the Trading Plan
- Reviewing the trading plan with your Cluster Manager and using the scorecard to set and agree key actions and priorities that will lead to success for your store - reporting back to your team on store, cluster and area performance
- Fostering a strong sense of pride across the store by ensuring colleague and customer areas are well-maintained, while upholding high standards of safety, compliance, and operational excellence
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome
About you
We’re looking for driven leaders who are focused on building a meaningful career - not just securing their next role. You’ll have a deep commitment to delivering exceptional in-store experiences, setting high operational and service standards, and inspiring your team to achieve collective success. As a Store Leader, your influence will shape both team performance and the overall customer journey.
Skills needed for this role will include:
- Retail leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV and TPC
- Proven experience leading by example - actively engaging with your team on the shop floor and driving performance through hands-on support
- A flexible and adaptable mindset, with the willingness to provide support across other stores in the area as required
- Strong relationship-building skills, with the ability to communicate clearly, confidently, and effectively across all levels of the business
- Experience of supporting colleague training and development, and motivating teams adopting an ‘engage’ rather than ‘tell’ approach
About us
Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that values people, invests in development, and encourages ideas. We foster an inclusive, collaborative and supportive culture where everyone is empowered to make a difference. Whether you’re just starting out or looking to take the next step in your career, TGJones offers a welcoming environment, real opportunities to grow, and the satisfaction of working for a company that genuinely cares.
Company benefits for our store colleagues include in-store employee discounts, generous 3rd party discounts, employee assistance programme, flexible shifts, company pension, and much more!
At TGJones, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you - you’re welcome here. If you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!
Store Leader - High Wycombe employer: TGJones
TGJones is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive and inclusive work culture in High Wycombe. With a commitment to professional development, flexible working arrangements, and a range of employee benefits including discounts and a pension scheme, TGJones empowers its team to thrive while creating meaningful customer experiences. Join us to be part of a dynamic team that values your contributions and fosters a sense of pride in our shared mission.
StudySmarter Expert Advice🤫
We think this is how you could land Store Leader - High Wycombe
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like TGJones, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like TGJones!
We think you need these skills to ace Store Leader - High Wycombe
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at TGJones, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at TGJones and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show TGJones that you’re ready to jump in and contribute right away!
How to prepare for a job interview at TGJones
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
