At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join TGJones, a fresh face in high street retail with a rich heritage.
- Benefits: Enjoy employee discounts, flexible shifts, and a supportive work environment.
- Other info: Be part of an inclusive culture that values your ideas and development.
- Why this job: Shape team performance and create meaningful customer experiences in a dynamic setting.
- Qualifications: Retail leadership experience and strong relationship-building skills are essential.
The predicted salary is between 26100 - 31900 £ per year.
Salary: £26,912
Fixed term contract until 30 September 2026
With a rich heritage and a new name, TGJones is the fresh face of a much-loved and trusted British brand. Our roots lie in WHSmith, where we’ve proudly supported the high street retail estate for generations. Now, under the ownership of specialist retail investors, Modella Capital, we’re entering an exciting new chapter with bold ambitions to become ‘Your Hub of the High Street’.
About the role
As a Store Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers, and our colleagues to feel proud to be part of the story we’re creating together. From first days at school to first birthdays and beyond, you’ll play a key role in helping our customers find everything they need to create meaningful moments and lasting memories.
Key responsibilities will include:
- Inspiring and engaging your team to achieve outstanding standards and performance, aligned with the objectives of the Trading Plan
- Reviewing the trading plan with your Cluster Manager and using the scorecard to set and agree key actions and priorities that will lead to success for your store - reporting back to your team on store, cluster and area performance
- Fostering a strong sense of pride across the store by ensuring colleague and customer areas are well-maintained, while upholding high standards of safety, compliance, and operational excellence
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome
About you
We’re looking for driven leaders who are focused on building a meaningful career - not just securing their next role. You’ll have a deep commitment to delivering exceptional in-store experiences, setting high operational and service standards, and inspiring your team to achieve collective success. As a Store Leader, your influence will shape both team performance and the overall customer journey.
Skills needed for this role will include:
- Retail leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV and TPC
- Proven experience leading by example - actively engaging with your team on the shop floor and driving performance through hands‑on support
- A flexible and adaptable mindset, with the willingness to provide support across other stores in the area as required
- Strong relationship‑building skills, with the ability to communicate clearly, confidently, and effectively across all levels of the business
- Experience of supporting colleague training and development, and motivating teams adopting an ‘engage’ rather than ‘tell’ approach
About us
Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that values people, invests in development, and encourages ideas. We foster an inclusive, collaborative and supportive culture where everyone is empowered to make a difference. Whether you’re just starting out or looking to take the next step in your career, TGJones offers a welcoming environment, real opportunities to grow, and the satisfaction of working for a company that genuinely cares.
Company benefits for our store colleagues include:
- In-store employee discounts
- Generous 3rd party discounts
- Employee assistance programme
- Flexible shifts
- Company pension
- And much more!
At TGJones, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you - you’re welcome here. If you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!
Store Leader in Colchester employer: TGJones
TGJones is an excellent employer that prioritises its employees' well-being and professional growth, making it a fantastic place to work in Greater London. With a supportive culture, flexible shifts, and attractive benefits like employee discounts and a company pension, you will thrive in an environment that values collaboration and exceptional customer service. Join us to be part of a team that takes pride in creating memorable shopping experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Store Leader in Colchester
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Store Leader in Colchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to TGJones:Don’t forget to personalise your application for TGJones! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at TGJones
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that TGJones offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at TGJones and contribute positively during your temporary stint.
