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- Tasks: Lead the vibrant retail operation at Celtic Mall, ensuring exceptional guest experiences.
- Company: Join the iconic Celtic Manor Resort, a leader in hospitality and retail.
- Benefits: Enjoy discounts, career progression, free parking, and a supportive work environment.
- Other info: Work in an inclusive and positive environment where your contributions are valued.
- Why this job: Be part of a team that values your ideas and fosters growth in a dynamic setting.
- Qualifications: 5+ years in retail management with strong leadership and stock control skills.
The predicted salary is between 29794 - 35752 £ per year.
Join one of the UK’s most iconic destination resorts and play a key role in delivering exceptional guest experiences across our vibrant retail operation.
We are looking for an inspiring and commercially focused Resort Retail Outlet Manager to lead the daily operation of the Celtic Mall, ensuring our guests enjoy a five‑star retail experience that reflects the quality and service excellence of The Celtic Collection.
About the RoleAs Resort Retail Outlet Manager, you will oversee the full operation of the Celtic Mall, ensuring the highest standards of service, stock control, visual merchandising and guest engagement. You’ll lead your team from the front, shaping a culture where exceptional service and a passion for hospitality sit at the heart of everything you do.
- Deliver a guest-centric retail environment that exceeds expectations and builds loyalty.
- Lead procurement, stock management, merchandising and product presentation.
- Monitor financial performance, manage budgets and control costs.
- Drive retail revenue through effective product placement, upselling and service excellence.
- Analyse guest and team feedback to continually improve the retail experience.
- Build and develop a high-performing retail team, fostering a positive and collaborative culture.
- Maintain excellent supplier relationships and oversee inventory accuracy, stock rotation and replenishment.
- Support wider resort retail operations across our golf shops when required.
You will bring strong commercial acumen, proven leadership experience and a genuine enthusiasm for delivering outstanding guest service. With a background in retail management, you will be confident managing stock, motivating teams and using performance data to drive continuous improvement.
- At least 5 years’ experience in the retail industry.
- Experience managing stock inventory and controlling cost of sales.
- Confident leading and developing a team in a fast-paced retail environment.
- Strong organisational, communication and decision-making skills.
- Ability to build excellent internal and external relationships.
- Proficiency in MS Office and point of sale/stock management systems.
- Experience in a resort, hotel or hospitality-based retail environment.
- Experience in a leadership role within a large organisation.
- Knowledge of Concept POS and Back Office systems.
- Discounts across The Celtic Collection
- Employee rewards and recognition
- Development and career progression opportunities
- Free staff parking
- And so much more
At The Celtic Collection, we are committed to creating an environment where every team member feels supported, valued and empowered.
As a Celtic Collection employee, you will be able to say:
- I am equipped, trained, and supported to do THE BEST JOB I CAN
- I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
- I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
- I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
- I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
- I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
If you are a motivated retail leader who thrives on delivering exceptional guest experiences and driving commercial success, we’d love to hear from you.
In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations.
The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.
Resort Retail Outlet Manager, Celtic Manor Resort, Newport employer: TGI Golf Partnership
Contact Detail:
TGI Golf Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resort Retail Outlet Manager, Celtic Manor Resort, Newport
✨Tip Number 1
Get to know the Celtic Manor Resort inside out! Familiarise yourself with their retail operations and guest experiences. This will help you stand out in interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for your interview by practising common questions related to retail management and guest service. Think about how you can demonstrate your leadership skills and commercial acumen through real-life examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Celtic Collection family.
We think you need these skills to ace Resort Retail Outlet Manager, Celtic Manor Resort, Newport
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your enthusiasm for retail shine through! We want to see how your experience aligns with our goal of delivering a five-star retail experience at the Celtic Mall.
Highlight Your Leadership Skills: As a Resort Retail Outlet Manager, you'll be leading a team. Make sure to showcase your leadership experience and how you've motivated teams in the past. We love seeing examples of how you've built a positive culture!
Be Specific About Your Experience: Don't just list your previous roles; dive into the details! Talk about your experience with stock management, financial performance, and guest engagement. We appreciate candidates who can provide concrete examples of their achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Celtic Collection!
How to prepare for a job interview at TGI Golf Partnership
✨Know Your Retail Stuff
Make sure you brush up on your retail management knowledge, especially around stock control and merchandising. Be ready to discuss how you've successfully managed inventory in the past and how you can apply that experience to enhance the Celtic Mall's operations.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team in a fast-paced environment. Highlight your ability to motivate staff and create a positive culture, as this role is all about inspiring others to deliver exceptional guest experiences.
✨Understand the Guest Experience
Familiarise yourself with what makes a five-star retail experience. Think about how you can exceed guest expectations and build loyalty. Be ready to share ideas on how to engage guests and improve their shopping experience at the resort.
✨Be Financially Savvy
Since you'll be monitoring financial performance, come prepared to discuss your experience with budgets and cost control. Show that you understand how to drive revenue through effective product placement and upselling strategies.