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For Companies At a Glance
- Tasks: Lead a vibrant restaurant team to deliver exceptional guest experiences and operational excellence.
- Company: Join TGI Fridays, where individuality and authenticity are celebrated.
- Benefits: Enjoy a competitive salary, 30 days holiday, and flexible pay options.
- Why this job: Be part of a dynamic culture that values diversity and personal growth.
- Qualifications: Proven leadership in hospitality with strong financial and problem-solving skills.
- Other info: Participate in exciting travel experiences and skill development programmes.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Reporting to your Regional Operations Manager, you will assume full responsibility for the delivery of operational excellence in your restaurant.
Key Responsibilities
- Full accountability for the effective delivery of people, guest experience, sales, profit, operational standards, and Health & Safety.
- Ensuring that TGI Friday's standards are maintained, and the store performance delivers budget and growth through a People First, Guest Obsessed, Operational Excellence Strategy.
- Leading by example and being a cultural ambassador for TGI Fridays.
Qualifications & Experience
- Solid experience in a similar role, with a proven track record of leading and delivering.
- The ability to demonstrate the delivery of a guest obsessed culture.
- Restaurant / hospitality experience.
- Proven track record of leading teams to success.
- Strong financial skills and be able to comfortably manage all audits and due diligence.
- The ability and skill to manage budgets, labour controls and forecasting.
- Strong commercial acumen that enables you to drive sales and deliver business results.
- Excellent problem-solving skills and the ability to think fast.
- Great communication skills that allow you to lead and inspire a team and delight our guests.
- Showing your amazing personality every shift to make it a great experience for every guest.
Culture & Inclusion
At TGI Fridays we celebrate individuality and authenticity. We celebrate diversity through our "Pridays" forum and inclusivity programmes. We support LGBTQ+ rights, gender equity and accessibility by encouraging our team to bring their true self to every shift. We all belong in the Fridays Family.
About the Role
As General Manager you will be guest obsessed to deliver a magical experience with real food, real vibes and a spirit of celebration. Our "Showtime" guest journey brings an American style service to every shift, every plate and every table. Join our leadership team today and experience the opportunity to be bold, be brilliant and be real!
Compensation & Benefits
- Competitive Salary, guaranteed 48-Hour contract & unlimited TRONC.
- Guaranteed 48-hour contract (over 7-day operation) 30 days paid holiday each year.
- Enhanced pension benefits and private medical healthcare.
- 50% discount on food in our restaurants for you and up to 5 guests.
- Participation in our many reward programmes, long service awards, leadership conferences and many cultural events through the year.
- Participation in local incentives that offer exciting and unique travel experiences globally.
- Skill development programmes that will support you in fast-tracking your career progression.
- Participation in our Apprenticeships programmes that are available to all levels.
- A generous Refer a Friend scheme with great bonuses paid for each successful referral.
- Unlimited TRONC Family Friendly policies including enhanced maternity and paternity pay.
- Wellbeing and support services designed for everyday life and/or significant moments.
- Access to a 24/7 helpline of nurses, counsellors, midwives and pharmacists.
- Discounted gym membership and online fitness classes.
- Flexible pay - early access to your pay; savings accounts; discounts; cashback; access to personal financial coaches and learning resources.
- The opportunity to make new friends along the way.
General Manager employer: TGI Fridays
Contact Detail:
TGI Fridays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a General Manager role. You never know who might have the inside scoop on an opening at TGI Fridays or elsewhere.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios you might face. Think about how you can showcase your guest-obsessed culture and operational excellence experience. We want to see your personality shine through!
✨Tip Number 3
Don’t forget to research TGI Fridays! Familiarise yourself with our values, menu, and what makes us unique. This will help you stand out during interviews and show that you’re genuinely interested in being part of our Fridays Family.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really keen on joining our team. Let’s get you into that General Manager role!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that energy to our team.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality and leadership. We’re looking for someone who can demonstrate a guest-obsessed culture, so share specific examples of how you've done this in your previous roles.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your achievements and skills. Remember, we’re busy too!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TGI Fridays
✨Know Your Numbers
As a General Manager, you'll need to demonstrate strong financial skills. Brush up on your knowledge of budgets, sales forecasts, and profit margins. Be ready to discuss how you've successfully managed these in previous roles, as this will show your potential employer that you can drive business results.
✨Showcase Your Leadership Style
TGI Fridays values a People First approach, so be prepared to share examples of how you've led teams to success. Think about specific situations where you inspired your team or improved guest experiences. This will highlight your ability to be a cultural ambassador and lead by example.
✨Emphasise Guest Obsession
Since the role is all about delivering a magical guest experience, come armed with stories that showcase your guest-obsessed mindset. Discuss how you've gone above and beyond to delight customers and create memorable experiences, as this aligns perfectly with TGI Fridays' ethos.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills. Think of past challenges you've encountered in the restaurant or hospitality sector and how you resolved them. Being able to think fast and provide solutions will demonstrate your readiness for the dynamic environment at TGI Fridays.