At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences at TGI Fridays.
- Company: Join the fun and inclusive TGI Fridays family, where individuality is celebrated.
- Benefits: Enjoy a guaranteed 48-hour contract, 30 days holiday, and private healthcare.
- Other info: Access to skill development programmes and exciting global travel opportunities.
- Why this job: Be bold, be brilliant, and make a real impact in a dynamic environment.
- Qualifications: Proven leadership experience in hospitality with a passion for guest satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
TGI Fridays, the home of the feel good American grill, invites you to join our leadership team. As General Manager, you will be guest obsessed to deliver a magical experience with real food, real vibes and a spirit of celebration. Our "Showtime" guest journey brings an American style service to every shift, every plate and every table. Join our leadership team today and experience the opportunity to be bold, be brilliant and be real!
Benefits:
- Guaranteed 48-hour contract (over 7-day operation)
- 30 days paid holiday each year
- Enhanced pension benefits and private medical healthcare
- 50% discount on food in our restaurants for you and up to 5 guests
- Participation in our many reward programmes, long service awards, leadership conferences and many cultural events through the year
- Participation in local incentives that offer exciting and unique travel experiences globally
- Skill development programmes that will support you in fast-tracking your career progression
- A generous Refer a Friend scheme with great bonuses paid for each successful referral
- Unlimited TRONC
- Family Friendly policies including enhanced maternity and paternity pay
- Wellbeing and support services designed for everyday life and/or significant moments
- Access to a 24/7 helpline of nurses, counsellors, midwives and pharmacists
- Discounted gym membership and online fitness classes
- The opportunity to make new friends along the way
Being a General Manager:
Reporting to your Regional Operations Manager, you will assume full responsibility for the delivery of operational excellence in your restaurant. You will have full accountability for the effective delivery of people, guest experience, sales, profit, operational standards, Health & Safety and running FOH / BOH operations. Ensuring that TGI Fridays standards are maintained, and the store performance delivers budget and growth through a People First, Guest Obsessed, Operational Excellence Strategy. Leading by example and being a cultural ambassador for TGI Fridays.
About You:
- Solid experience in a similar role, with a proven track record of leading and delivering
- The ability to demonstrate the delivery of a guest obsessed culture
- Restaurant / hospitality experience / Kitchen experience
- Proven track record of leading teams to success
- Strong financial skills and be able to comfortably manage all audits and due diligence
- The ability and skill to manage budgets, labour controls and forecasting
- Strong commercial acumen that enables you to drive sales and deliver business results
- Excellent problem solving skills and the ability to think fast
- Great communication skills that allow you to lead and inspire a team and delight our guests
- Showing your amazing personality every shift to make it a great experience for every guest
About Us:
TGI Fridays celebrates individuality and authenticity. We celebrate diversity through our "Pridays" forum and inclusivity programmes. We support LGBTQ+ rights, gender equity and accessibility by encouraging our team to bring their true self to every shift. We all belong in the Fridays Family.
Guest-Obsessed General Manager | Lead Ops & Experience in Norwich employer: TGI Fridays UK
TGI Fridays is an exceptional employer that prioritises a guest-obsessed culture and offers a vibrant work environment where individuality and authenticity are celebrated. With a guaranteed 48-hour contract, generous benefits including 30 days of paid holiday, enhanced pension, and private medical healthcare, employees can thrive both personally and professionally. The company fosters growth through skill development programmes and unique travel experiences, making it an ideal place for those seeking meaningful and rewarding employment in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Guest-Obsessed General Manager | Lead Ops & Experience in Norwich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even pop into local restaurants to chat with managers. You never know who might have a lead on your dream General Manager role!
✨Tip Number 2
Show off your personality! When you get that interview, let your true self shine through. TGI Fridays is all about being bold and real, so don’t hold back on sharing your passion for guest experience and operational excellence.
✨Tip Number 3
Prepare for situational questions! Think about how you’ve handled challenges in the past, especially in hospitality. Be ready to share specific examples of how you’ve led teams to success and delivered a guest-obsessed culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the TGI Fridays family. Don’t miss out on this opportunity to be part of something special!
We think you need these skills to ace Guest-Obsessed General Manager | Lead Ops & Experience in Norwich
Some tips for your application 🫡
Show Your Guest-Obsessed Side:When writing your application, make sure to highlight your passion for delivering exceptional guest experiences. Use examples from your past roles to show how you've gone above and beyond to create memorable moments for guests.
Be Bold and Authentic:We love authenticity! Don’t be afraid to let your personality shine through in your application. Share your unique experiences and what makes you a great fit for our vibrant TGI Fridays culture.
Highlight Your Leadership Skills:As a General Manager, leading a team is key. In your application, emphasise your leadership style and provide examples of how you've successfully motivated and inspired your teams to achieve their best.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the amazing opportunities we have waiting for you at TGI Fridays!
How to prepare for a job interview at TGI Fridays UK
✨Know the Guest-Obsessed Culture
Before your interview, dive deep into TGI Fridays' guest-obsessed culture. Familiarise yourself with their 'Showtime' guest journey and think of examples from your past experiences where you’ve gone above and beyond for guests. This will show that you understand their values and are ready to embody them.
✨Demonstrate Leadership Skills
As a General Manager, you'll need to lead by example. Prepare to discuss specific instances where you've successfully led a team, tackled challenges, or improved operational standards. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your leadership style.
✨Show Your Financial Acumen
Brush up on your financial skills! Be ready to talk about how you've managed budgets, controlled labour costs, and driven sales in previous roles. Bring along any relevant metrics or achievements to back up your claims, as this will demonstrate your commercial acumen and ability to deliver results.
✨Bring Your Personality
TGI Fridays values authenticity and individuality, so don’t hold back! Let your personality shine through during the interview. Share stories that reflect your passion for hospitality and how you create memorable experiences for guests. Remember, they want someone who can inspire both the team and the customers!
