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- Tasks: Lead the team to create unforgettable dining experiences and ensure smooth restaurant operations.
- Company: TGI Fridays has been a cultural icon since 1965, known for its vibrant atmosphere and delicious food.
- Benefits: Enjoy flexible shifts, weekly pay, 50% food discount, and exciting team events.
- Why this job: Join a fun, inclusive environment where your leadership can shine and every shift is a celebration.
- Qualifications: Experience in hospitality or retail management is preferred; passion for guest experience is essential.
- Other info: Diversity and inclusion are key values at Fridays; everyone is welcome to belong.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Duty Manager – TGI Fridays
Location: Rushden Lakes
Contract: Full-Time | Evening and Weekend Availability Required
Step Into the Spotlight: Become a Fridays Duty Manager
This Isn’t a Job. It’s a Stage. And You’re About to Steal the Show.
You’ve seen the stripes. You’ve felt the buzz. You know the name.
Since 1965, TGI Fridays has defined flair, flavour, and freedom. From the clatter of cocktail shakers to the energy of clinking glasses beneath neon lights, we’ve been part of the cultural conversation for decades.
We invented the Long Island Iced Tea. We gave the world Loaded Potato Skins. We turned bartending into a performance.
At Fridays, every shift is a celebration — and now, we’re casting for a Duty Manager to help lead the show.
Your Role: Director of the Experience
As a Duty Manager, you’re the person who keeps the performance flowing — the link between team, guests, and the magic of the Fridays experience. You lead with presence, poise, and positivity, ensuring every shift delivers energy, excellence, and unforgettable moments.
You’ll be responsible for:
- Inspiring and guiding team members to deliver vibrant, high-quality service
- Supporting and overseeing all aspects of restaurant, kitchen, and bar operations
- Maintaining strong performance across People, Guest Experience, Sales, and Safety
- Upholding impeccable standards — because every shift is showtime
Your Toolkit: Craft Meets Character
We’re not looking for background extras — we want leading characters who bring confidence and commitment.
- Experience managing or supervising in hospitality or retail is a strong advantage
- A natural passion for food, drink, and guest experience
- Ability to energise a team and make fast, confident decisions
- Outstanding communication and problem-solving skills
- Calm under pressure with a sense of humour to match
- Availability to work evenings and weekends — when the atmosphere is electric
Your Backstage Perks
- Time and a half pay for hours worked over 48 per week
- Weekly pay — every Friday
- Flexible shift patterns to support work-life balance
- Fast-track development opportunities and apprenticeships
- Celebratory team events including the 4th of July and Thanksgiving
- 50% discount on food for you and up to five guests
- Unlimited soft drinks while on shift
- Incentives, rewards, long service recognition, and team appreciation programmes
- Wagestream access to monitor and manage your pay in real-time
- Refer-a-Friend bonus scheme
- Membership with Hospitality Action for wellbeing support
- 28 days paid holiday (pro-rata)
- Clear and exciting progression opportunities to grow within the brand
Who We Are
We’re proud to celebrate every stripe — whatever makes you, you.
Diversity and inclusion are at the core of Fridays. Through our “Pridays” forum and inclusive programmes, we support LGBTQ+ rights, gender equity, accessibility, and individuality. At Fridays, you don’t have to fit in — you simply need to belong.
“No one ever made a difference by being like everyone else.” – P.T. Barnum
Ready to Take Centre Stage?
If you\’re over school-leaving age and ready to join a team where craft meets celebration, teamwork becomes theatre, and joy takes centre stage, then this is your moment.
Curtains up. Your Fridays story starts here.
Apply now. #J-18808-Ljbffr
Duty Manager - Fridays employer: TGI Fridays UK
Contact Detail:
TGI Fridays UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Fridays
✨Tip Number 1
Familiarise yourself with TGI Fridays' unique culture and values. Understanding their commitment to flair, flavour, and guest experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. Highlighting your ability to energise a team will resonate well with the role's requirements.
✨Tip Number 3
Be ready to discuss your passion for food and drink. Sharing personal experiences or favourite dishes can demonstrate your enthusiasm and fit for the vibrant atmosphere at TGI Fridays.
✨Tip Number 4
Prepare to talk about your problem-solving skills. Think of specific instances where you've resolved issues quickly and effectively, as this is crucial for maintaining the high standards expected in a busy restaurant environment.
We think you need these skills to ace Duty Manager - Fridays
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TGI Fridays is looking for in a Duty Manager. Highlight your relevant experience in hospitality and how it aligns with their expectations.
Tailor Your CV: Customise your CV to reflect your experience in managing or supervising in hospitality or retail. Emphasise your leadership skills, ability to energise a team, and any relevant achievements that showcase your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that captures your passion for food, drink, and guest experience. Use this opportunity to demonstrate your personality and how you embody the vibrant spirit of TGI Fridays.
Showcase Your Availability: Clearly state your availability for evening and weekend shifts in your application. This is crucial for a role that requires flexibility during busy times, so make sure it stands out.
How to prepare for a job interview at TGI Fridays UK
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create memorable guest experiences, as this aligns with the vibrant atmosphere TGI Fridays aims to maintain.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll be leading a team. Prepare examples of how you've successfully managed or motivated a team in the past. Highlight your ability to energise others and make quick decisions under pressure, which is crucial for maintaining the flow of service.
✨Emphasise Communication and Problem-Solving
TGI Fridays values outstanding communication skills. Be ready to discuss situations where you effectively resolved conflicts or addressed customer complaints. Show that you can maintain a calm demeanour while finding solutions, even in busy environments.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a restaurant setting. Think about how you would manage a busy shift, deal with an unhappy guest, or support your team during peak hours. This will showcase your readiness for the role.
