At a Glance
- Tasks: Lead maintenance services to ensure safe and efficient restaurant operations.
- Company: Join TGI Fridays, a vibrant brand focused on unforgettable experiences.
- Benefits: Competitive salary, supportive culture, and career development opportunities.
- Other info: Dynamic environment with opportunities for travel and professional growth.
- Why this job: Make a real impact in a nationally recognised brand while developing your skills.
- Qualifications: Experience in maintenance management and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
At TGI Fridays, we’re all about delivering unforgettable experiences—and that starts with safe, compliant, and well‑maintained restaurants. We’re looking for a
Maintenance Manager to lead the delivery of best‑in‑class maintenance services across our UK estate.
This is a field‑based role responsible for ensuring our restaurants operate safely, efficiently, and with minimal disruption.
You’ll oversee planned preventative maintenance, refurbishment programmes, statutory compliance, and reactive support—including 24/7 emergency response where required.
- Division: Risk & Compliance
- Hours of Work: 37.5 hours per week
Key Responsibilities
- Ensure restaurants can respond effectively to business‑critical, health & safety, and emergency situations to minimise downtime and maintain safe, legal trading.
- Deliver all maintenance services to agreed timeframes, budgets, quality standards, and SLAs.
- Maintain full statutory and mandatory compliance across the estate.
- Drive continuous improvement and cost efficiencies in line with planned programmes.
- Reduce business interruptions by implementing and enhancing preventative maintenance strategies.
- Develop processes that balance planned and reactive maintenance to minimise disruption.
- Manage building assets and equipment in line with statutory requirements and lifecycle cost principles.
- Develop long‑term asset lifecycle strategies, including end‑of‑life planning and investment proposals.
- Oversee all maintenance contracts, ensuring consistent service delivery, cost control, and quality assurance.
- Monitor supplier performance through SLAs and KPIs, driving improvements where needed.
- Establish robust contractor management processes, including approval schemes and H&S compliance (RAMS, CPPs).
- Work with the Head of Capital Projects to deliver refurbishment programmes and prioritise investment.
- Lead, mentor, and develop the internal maintenance team to deliver best‑in‑class support.
- Promote continuous professional development and stay up to date with industry best practices and legal requirements.
Skills & Experience
- Proven experience in a similar role within a fast‑paced, multi‑site environment.
- Strong relationship‑building skills with internal and external stakeholders.
- Excellent communication and problem‑solving abilities, with the ability to perform under pressure.
- Solid understanding of compliance and Health & Safety regulations (including HVAC).
- Experience managing budgets and delivering cost efficiencies.
- Technical knowledge of M&E, HVAC, and building maintenance.
- Multi‑site facilities management experience (minimum 5 years in a Manager/Supervisor role).
- Experience within hospitality or leisure is advantageous.
- CAFM system experience.
- Contractor and supplier management expertise.
- Highly organised with the ability to manage multiple priorities effectively.
- IWFM membership (desirable).
- Additional Requirements
- Full, clean UK driving licence.
- Flexibility to travel and stay overnight when required.
Why Join Us?
At TGI Fridays, you’ll be part of a vibrant, people‑first culture where innovation, collaboration, and operational excellence are at the heart of everything we do.
This is an opportunity to make a real impact across a nationally recognised brand while developing your career in a dynamic and supportive environment.
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