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- Tasks: Plan and coordinate service engineers for maintenance and breakdown works.
- Company: Join a world-renowned leader in industrial generator services.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team making a real impact in various industries.
- Qualifications: Experience in service management or coordination, strong organisational skills.
- Other info: Fast-paced environment with a focus on customer satisfaction and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
The Generator Company is a world-renowned leader in the supply, installation, and servicing of industrial generators. Built on a foundation of design excellence, innovation, and customer commitment, we have cultivated a diverse global customer base across industries such as banking, healthcare, data centres, media, utilities, manufacturing, and government organisations. Offering a wide array of services, we specialise in generator supply and maintenance, control system upgrades and installations, spare parts provision, rental solutions, and expert technical consultancy. Our dedication ensures exceptional service and custom solutions for clients across the globe.
Role Description
The Service Manager's role is primarily focused on planning, scheduling, and coordinating service engineers for maintenance and breakdown works. The role includes managing a skilled team of engineers, coordinating service schedules, liaising with customers to provide support, and ensuring compliance with safety and quality standards. The Service Manager will work closely with, and receive technical support from, our in-house Technical Contract Managers, meaning a technical background is not essential. Additional responsibilities include optimising processes, maintaining client relationships, and contributing to business growth. This is a full-time, on-site role located in Rochester.
Skills and Experience
- Essential:
- Experience in a service management, service coordination, or scheduling role
- Strong organisational and time-management skills
- Excellent communication skills with both customers and internal teams
- Ability to prioritise workloads in a fast-paced environment
- Good IT skills, including job management systems and Microsoft Office
- Experience within generators, engineering services, plant hire, or a similar field-based service environment
- Experience working alongside technical teams or contract managers
- Previous supervisory or team leadership experience
Personal Attributes
- Calm, professional, and methodical approach
- Strong problem-solving skills
- Confident communicator and team coordinator
- Customer-focused mindset
Service Manager/Service Co-Ordinator/Scheduler in Maidstone employer: TGC International Limited
Contact Detail:
TGC International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager/Service Co-Ordinator/Scheduler in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their approach to customer commitment and how they manage service schedules. This will help you demonstrate your knowledge and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Service Manager, you’ll need to liaise with customers and internal teams. Role-play common scenarios with a friend or family member to build your confidence and ensure you can handle any questions thrown your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Service Manager/Service Co-Ordinator/Scheduler in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your service management or coordination experience, and don’t forget to showcase your organisational and communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Manager role. Mention your ability to prioritise workloads and your customer-focused mindset to grab our attention.
Showcase Relevant Experience: When filling out your application, be specific about your past roles. If you've worked in fast-paced environments or have experience with technical teams, let us know! We love seeing how your background aligns with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TGC International Limited
✨Know the Company Inside Out
Before your interview, take some time to research The Generator Company. Understand their services, customer base, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Service Manager, you'll need to demonstrate strong organisational abilities. Prepare examples from your past experiences where you've successfully managed schedules or coordinated teams. Be ready to discuss how you prioritise tasks in a fast-paced environment.
✨Communicate Clearly and Confidently
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. Think about how you would explain complex ideas simply, as you may need to liaise with both technical teams and customers.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle challenges. Prepare specific examples of past problems you've solved, especially in service management or coordination. Highlight your calm and methodical approach to problem-solving, as this aligns with the personal attributes they value.
