At a Glance
- Tasks: Help customers find the perfect products and create a welcoming shopping experience.
- Company: TGJones, a proud British high street retailer with a supportive team culture.
- Benefits: Competitive pay, employee discounts, flexible shifts, and opportunities for growth.
- Other info: Inclusive workplace with room for personal and professional development.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: Enthusiasm for helping others and a positive attitude.
The predicted salary is between 8 - 8 £ per hour.
Working hours: We pay in line with UK age-related minimum and living wage rates, so your pay will depend on your age group:
- 16–18 years: £8.00 per hour
- 18–20 years: £10.85 per hour
- 21+ years: £12.71 per hour
With a proud heritage in British high street retail, TGJones is looking for passionate, customer-focused people who take pride in what they do, enjoy helping others and want to make a real difference. Join our team and help create a welcoming, positive experience that keeps customers coming back.
About the role:
As a Sales Assistant, you'll get to know what customers are looking for, help them find the right products and share recommendations that make their purchases even better. From finding the perfect gift to spotting a useful add-on, you'll make a difference through the little things you do.
We're looking for people who enjoy bringing positive energy to the shop floor and feel proud when a customer leaves happy. Great service and great sales go hand in hand, you'll recommend products because they're right for the customer, while helping the store achieve its goals.
You'll help us to:
- Welcome every customer. Be approachable, friendly and ready to help, creating a great first impression.
- Understand and recommend. Ask questions, listen to what customers need and suggest relevant products, complementary items or promotions.
- Make shopping easy. Help customers find what they're looking for and provide helpful, efficient service throughout their visit.
- Create reasons to return. Deliver a consistently positive experience that builds trust and customer loyalty.
- Keep the store looking its best. Replenish stock, maintain attractive displays and keep the shop floor tidy and easy to navigate.
- Be a great teammate. Support colleagues, share knowledge and work together to deliver great service and sales results.
About you:
We're interested in your attitude, enthusiasm and willingness to learn. If you enjoy helping people, are curious about what customers need and like working towards shared goals, we'd love to hear from you.
You'll bring:
- A customer-first attitude. You care about giving people a warm welcome and a helpful experience.
- Confidence to recommend. You're happy to talk about products, explain offers and suggest useful extras without being pushy.
- Good communication. You listen, ask questions and communicate clearly with customers and colleagues.
- Positive energy and initiative. You look for ways to help and stay calm and friendly when the store is busy.
- A team mindset. You support others and contribute to shared service and sales goals.
- Pride in the details. You’ll take pride in keeping the store organised and well-presented, making sure products and displays look their best and creating a welcoming environment for every customer.
About us:
At TGJones, our people make the difference. We want colleagues to feel welcome, supported and able to develop their skills. You'll be part of a team that values ideas, works together and takes pride in helping customers every day. Whether this is your first job or your next step, there's room to learn and grow.
Benefits for store colleagues include in-store employee discounts, generous third-party discounts, an employee assistance programme, flexible shifts, a company pension and more.
We're committed to an inclusive workplace where everyone can be themselves and do their best. Whatever your background or identity, you're welcome at TGJones. If you need adjustments during the selection process, please let our Talent Acquisition team know—we're happy to help.
Sales Assistant - Guildford employer: TG Jones
At TGJones, we pride ourselves on being an exceptional employer that values our people as our greatest asset. With a commitment to fostering an inclusive and supportive work culture, we offer real opportunities for growth and development, alongside competitive benefits such as in-store discounts and flexible shifts. Join us in our mission to become 'Your Hub of the High Street' and experience the satisfaction of working for a company that genuinely cares about its employees and their well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Guildford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like TG Jones, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like TG Jones!
We think you need these skills to ace Sales Assistant - Guildford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at TG Jones, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at TG Jones and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show TG Jones that you’re ready to jump in and contribute right away!
How to prepare for a job interview at TG Jones
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
