At a Glance
- Tasks: Coordinate rail replacement services and ensure smooth transitions for passengers.
- Company: Transport for Wales, committed to sustainable travel and excellent customer service.
- Benefits: Flexible working hours, training opportunities, and a supportive environment.
- Other info: Dynamic role with opportunities for personal growth and community involvement.
- Why this job: Join us in transforming transport in Wales while helping passengers on their journeys.
- Qualifications: Strong customer service skills and attention to detail; Welsh language skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Please note: this is a 6 or 18 month fixed-term contract. This role is based on an annualised hours contract. The postholder will work a total number of hours over the course of the year, rather than a fixed weekly schedule. Working patterns will vary depending on business needs, including evenings, weekends, and peak periods. Shifts will be planned in advance and communicated with reasonable notice. Flexibility is essential to meet operational requirements.
We are committed to providing as much notice as possible for working hours and will seek to balance business needs with employee wellbeing.
The Role
To provide coordination support for Rail Replacement Services (RRS) based at operating locations, minimising disruption to passengers as they transition from transport modes. Monitoring all operational elements to ensure they run smoothly and maintaining communication with RRS control staff to ensure they are informed of all pertinent information. To provide excellent customer service during RRS operations. Ensuring effective and proactive communication with passengers to support them in completing the journey.
Role responsibilities
- Represent Transport for Wales (TfW) in a positive, professional, and approachable manner at all times.
- Provide excellent customer service by assisting passengers and delivering accurate, up-to-date travel information by clear announcements regarding service updates, departure times, and calling patterns when required.
- Develop a good working knowledge of the TfW network and local geography to assist passengers effectively.
- Supervise and coordinate the safe and timely movement of rail replacement buses and coaches at designated locations by communicating real-time updates, delays, or changes to control, station teams, and other relevant parties quickly and clearly.
- Champion safety by ensuring all actions and decisions align with TfW's safety protocols and standards.
Who we're looking for
- Strong customer service and communication skills.
- Great attention to detail to ensure accurate service.
- A systematic approach to working.
- Welsh Language Skills: While not essential for this role, Welsh language skills would make a great addition to your application. TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.
Who we are
Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling. We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.
Road Transport Coordinator in Wales employer: TfW Business Daily Group
Transport for Wales is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With a strong commitment to safety and sustainability, employees are empowered to make a meaningful impact on the future of transport in Wales while benefiting from opportunities for training, including Welsh language courses. Join us in shaping a multimodal transport network that enhances the lives of our communities.
StudySmarter Expert Advice🤫
We think this is how you could land Road Transport Coordinator in Wales
✨Get Your Hands Dirty
In transportation and logistics, hands-on experience is golden. If you're looking for a temporary position, don't just sit back; consider volunteering at local logistics companies or joining community transport initiatives. It’s a great way to gain industry insight and showcase your commitment!
✨Tap into Seasonal Hiring
Temporary roles in logistics often peak during busy seasons, like holidays or sales events. Keep an eye out for those hiring windows and brush up on your local networks. Joining industry groups on social media or attending local job fairs can be your golden ticket to snagging a role!
✨Show You’re Flexibly Awesome
Temporary roles often require quick adaptability, so make sure you highlight your flexibility and problem-solving skills in every discussion. When chatting with recruiters or at interviews, be ready to give examples of how you’ve quickly adjusted in past roles—this will help you stand out among other candidates.
✨Hit Us Up Directly!
Don't forget to apply through our website directly to see the freshest temporary opportunities available at TfW Business Daily Group! It’s always a good idea to follow up after submitting your application, just to show you’re keen on joining the team.
We think you need these skills to ace Road Transport Coordinator in Wales
Some tips for your application 🫡
Highlight Relevant Experience:When applying for a temporary role in transportation and logistics, it’s crucial to emphasise any previous experience in this field. Whether you've worked as a warehouse operative or in a delivery role, make sure you showcase those skills and experiences that will help you hit the ground running right away!
Focus on Flexibility and Availability:Since this is a temporary position, your availability and flexibility are key. In your cover letter, be clear about when you can start and any scheduling flexibility you might have. Employers love candidates who can jump in without a hitch, so show off that readiness!
Include Relevant Certifications:If you have any certificates related to logistics, like forklift licenses or health and safety training, don’t leave them out! These certifications can give you an edge, showing that you’re not just capable but also qualified for the job. Mention these in your CV to catch the hiring manager’s eye!
Tailor Your CV to Logistics Jargon:When crafting your CV, use industry-specific terms and jargon that reflect your understanding of transportation and logistics. Whether it’s ‘supply chain management’ or ‘route optimisation’, sprinkle these phrases throughout your CV and cover letter. This shows that you’re not just applying at random, but that you know the industry well!
How to prepare for a job interview at TfW Business Daily Group
✨Show Off Your Problem-Solving Skills
In the transportation and logistics field, demonstrating your knack for problem-solving can really set you apart. Be ready to talk about specific challenges you’ve faced in past roles or during your studies, especially those involving route planning or supply chain issues, and how you tackled them.
✨Get Familiar with Key Tools
This role will likely involve using industry-specific tools like SAP or Microsoft Excel for logistics management. Brush up on these tools before your interview and be ready to discuss how you've used them in the past – or how you'd approach using them if you're not familiar yet!
✨Highlight Your Adaptability
Since this position is temporary, companies are keen on finding someone who can hit the ground running. Share examples from previous roles or projects where you quickly adapted to new processes or worked under tight deadlines to show that you can thrive in a dynamic environment.
✨Understand Key Regulations
In the transportation and logistics sector, regulations play a huge role. Familiarising yourself with relevant laws and compliance standards can give you an edge. If you can drop in some specifics about how these impact logistics operations, it’ll show you're serious about the industry and that you can handle the responsibilities of the role with confidence.
