At a Glance
- Tasks: Deliver top-notch food service to first-class passengers with a smile.
- Company: Join Transport for Wales, transforming travel across the nation.
- Benefits: Competitive pay, training opportunities, and a chance to learn Welsh.
- Other info: Embrace your uniqueness and help shape the future of transport.
- Why this job: Be part of a diverse team making a real impact on travel in Wales.
- Qualifications: Experience in customer service and cash handling is a must.
The predicted salary is between 67500 - 82500 £ per year.
Please Note: We are actively recruiting for our talent pool in Swansea , if you are already in the talent pool for this location, your position will not be impacted.
The Role
The Premier Host will work independently or as part of a team responsible for the day to day delivery of providing an exceptionally high standard of at seat and buffet counter food to passengers.
- Role responsibilities
- To provide a waiter/waitress service to the first-class passenger offering professionally and courteously service to passengers that travel on Tf W.
To ensure that an exceptionally high level of quality customer service and care is given and maintained on a day to day basis.
- To be presentable, professional and on-brand with Tf W by wearing the correct uniform at all time to maintain personal hygiene and immaculate presentation.
- To be compliant with Health and Safety policies by wearing the correct Personal Protection Equipment (PPE) and adhere to the COSHH assessments, methods of cleaning and the correct use of all cleaning products at all times to comply with Health and Safety legislation.
- Be responsible for offering our customers a wide range of available products by accurately accounting for all stock, reporting any defects and working with the trolley when needed to provide a consistent service offering.
- Accurately process cash transactions with our customer by following Tf W cash handling procedures to ensure Tf W can be compliant and accurately report on customer spending.
- Who we're looking for
- Demonstrable experience of providing high quality face to face customer service.
- Excellent customer organisational skills.
- Previous experience of handing cash and sales transactions.
- Knowledge and understanding of Food Safety and Food Hygiene regulations and Health and Safety procedures.
- Welsh Language Skills
While not essential for this role, Welsh language skills would make a great addition to your application.
Tf Wsupport anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.
We're changing the way the transport industry looks.
By celebrating and embracing differences, we're building a workforce that represents Wales.
We need talented people from all backgrounds and cultures to bring their perspectives and experiences.
Diverse teams make better decisions and drive innovation.
Join us in transforming the way Wales travels."
Who we are
Transport for Wales is changing the way Wales travels, making sustainable transport the first choice.
We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.
We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.
This advert will close at 23:59 on the day of the application closing date stated above.
However, we reserve the right to close this vacancy early if we receive enough applications.
We encourage you to submit your application as early as possible.
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Premier Host in Swansea employer: TfW Business Daily Group
Transport for Wales is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With a strong commitment to safety and sustainability, employees are empowered to make a meaningful impact on the future of transport in Wales while benefiting from opportunities for training, including Welsh language courses. Join us in shaping a multimodal transport network that enhances the lives of our communities.
StudySmarter Expert Advice🤫
We think this is how you could land Premier Host in Swansea
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like TfW Business Daily Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to TfW Business Daily Group
Don't be shy about reaching out to TfW Business Daily Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Premier Host in Swansea
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about TfW Business Daily Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at TfW Business Daily Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
