Transport for Wales is recruiting a Customer Service Advisor to provide first line support across telephone, live chat, email and social media for our rail and passenger services in Wales and beyond. You will respond to enquiries and complaints, adhere to SLAs, and use multiple IT systems to ensure a timely, accurate and friendly service.
You will communicate in Welsh and English to deliver a high quality experience.
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Bilingual Rail Customer Support Advisor in Penrhyndeudraeth employer: TfW Business Daily Group
Transport for Wales is an exceptional employer, dedicated to fostering a collaborative and inclusive work culture that values diversity and innovation. With a strong focus on employee growth, we offer opportunities for professional development, including support for learning the Welsh language, ensuring our team is equipped to drive meaningful change in sustainable transport across Wales. Join us in shaping the future of travel while enjoying a supportive environment that prioritises your well-being and career advancement.
