Transport for Wales is seeking a Welsh-speaking Customer Service Advisor to provide first-line support across phone, live chat, email and social media. You will respond to inquiries and complaints with professionalism, log interactions in IT systems, and support multiple TfW projects while maintaining high customer satisfaction.
The role requires fluent Welsh, strong communication in both Welsh and English, and experience in customer service.
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Bilingual Customer Service Advisor (Welsh/English) in Penrhyndeudraeth employer: TfW Business Daily Group
Transport for Wales is an exceptional employer, dedicated to fostering a collaborative and inclusive work culture that values diversity and innovation. With a strong focus on employee growth, we offer opportunities for professional development, including support for learning the Welsh language, ensuring our team is equipped to drive meaningful change in sustainable transport across Wales. Join us in shaping the future of travel while enjoying a supportive environment that prioritises your well-being and career advancement.
