Transport for Wales is recruiting a Customer Service Supervisor to lead a team delivering high‑quality customer service across stations and interchanges in Wales. You will coach staff, support training plans, and ensure safety and security in operational areas.
Key duties include delivering on‑the‑job coaching, developing short training modules, and covering ticket offices and gatelines as required. Welsh language skills are welcomed but not essential.
Transport Customer Service Supervisor: Lead & Train Teams in Penarth employer: TfW Business Daily Group
Transport for Wales is an exceptional employer, dedicated to fostering a collaborative and inclusive work culture that values diversity and innovation. With a strong focus on employee growth, we offer opportunities for professional development, including support for learning the Welsh language, ensuring our team is equipped to drive meaningful change in sustainable transport across Wales. Join us in shaping the future of travel while enjoying a supportive environment that prioritises your well-being and career advancement.
