Transport for Wales is seeking a proactive Customer Support Advisor on a 6-month fixed-term contract for 22.5 hours per week. You will deliver first-line support across telephone, email and social channels, handling enquiries and complaints for projects such as fflecsi, Concessionary TravelCards and Passenger Assist.
You'll work shifts between 7am and 7pm, Monday to Sunday, providing accurate information, utilising IT systems and CRM tools to ensure a high-quality customer experience across
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Part-Time Customer Experience Advisor (6‑Month Contract) employer: TfW Business Daily Group
Transport for Wales is an exceptional employer, dedicated to fostering a collaborative and inclusive work culture that values diversity and innovation. With a strong focus on employee growth, we offer opportunities for professional development, including support for learning the Welsh language, ensuring our team is equipped to drive meaningful change in sustainable transport across Wales. Join us in shaping the future of travel while enjoying a supportive environment that prioritises your well-being and career advancement.
