Transport for Wales is recruiting for a 14-month fixed-term Contact Centre Advisor to provide first-line support across telephone, email and social channels. You will assist with projects such as fflecsi, Concessionary TravelCards, and Passenger Assist, and work shifts between 7am and 7pm, Monday to Sunday.
You’ll handle queries and complaints, use CRM systems, and stay updated with project changes to deliver a high-quality service while collaborating with internal and external partners.
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First-Line CX Advisor - 14-Month Contract employer: TfW Business Daily Group
Transport for Wales is an exceptional employer, dedicated to fostering a collaborative and inclusive work culture that values diversity and innovation. With a strong focus on employee growth, we offer opportunities for professional development, including support for learning the Welsh language, ensuring our team is equipped to drive meaningful change in sustainable transport across Wales. Join us in shaping the future of travel while enjoying a supportive environment that prioritises your well-being and career advancement.
