Transport for Wales is seeking a Customer Experience Advisor to provide first-line support to customers across telephone, email and social channels for projects such as fflecsi, Concessionary TravelCards and Transport for Wales Passenger Assist.
The role requires working varied shifts between 7am and 7pm, Monday to Sunday, on a 6-month fixed-term contract, handling inquiries, resolving complaints, and updating the CRM to ensure a high-quality service.
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Customer Experience Advisor - 6-Month Contract employer: TfW Business Daily Group
Transport for Wales is an exceptional employer, dedicated to fostering a collaborative and inclusive work culture that values diversity and innovation. With a strong focus on employee growth, we offer opportunities for professional development, including support for learning the Welsh language, ensuring our team is equipped to drive meaningful change in sustainable transport across Wales. Join us in shaping the future of travel while enjoying a supportive environment that prioritises your well-being and career advancement.
