At a Glance
- Tasks: Ensure safe and timely train operations while assisting customers with information.
- Company: Transport for Wales, transforming travel in Wales with sustainable transport solutions.
- Benefits: Competitive pay, training opportunities, and support for learning Welsh.
- Other info: Opportunities for career growth in a supportive environment.
- Why this job: Join a dynamic team making a real difference in public transport.
- Qualifications: Problem-solving skills and ability to handle stressful situations.
The predicted salary is between 30000 - 40000 £ per year.
The role involves ensuring that Transport for Wales operates trains in a safe and timely manner while providing help and information to all customers.
Role responsibilities:
- Dealing with unexpected delays, situations or emergencies and reporting all delays in real-time.
- Ensuring that all duties are carried out in accordance with the Safety Responsibility Statement for the post.
- Adhering to all rules, procedures and acting on instructions.
- Having a robust understanding of railway safety and all rules and regulations; promoting a positive safety culture and awareness at all times.
- Upholding revenue protection through checking customer tickets and travel documentation; ensuring validity for the journey, selling tickets where appropriate and addressing customers who do not have tickets or are unable to pay on the train.
- Managing the on-train customer service consistently by providing good, regular and accurate information to customers, the train driver, station staff, the Control Office and others as necessary.
Who we're looking for:
- Ability to problem solve and make logical decisions, whilst consulting with colleagues and working as part of a wider team.
- Ability to deal appropriately with difficult/stressful/conflict situations.
- Ability to attain the appropriate operating rules and competence with motivation to retain that competence.
- Ability to provide good, accurate and up to date information to customers and colleagues.
Welsh Language Skills: While not essential for this role, Welsh language skills would make a great addition to your application. TfW supports anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.
Who we are: Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.
Equal Opportunities: We’re a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.
Trainee Train Manager - Crewe (Talent Pool) employer: TfW Business Daily Group
Transport for Wales is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With a strong commitment to safety and sustainability, employees are empowered to make a meaningful impact on the future of transport in Wales while benefiting from opportunities for training, including Welsh language courses. Join us in shaping a multimodal transport network that enhances the lives of our communities.
