Transport for Wales is seeking a Customer Service Advisor to ensure a safe, efficient and welcoming environment for customers across our station and interchanges. You will communicate clearly and provide consistent support throughout the customer journey, delivering helpful information and assistance at all points of contact.
The role involves assisting customers with tickets, monitoring gates and assisting on platforms, with a focus on accessibility support and high-quality service across
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Frontline Customer Experience Advisor – Transit Hub in Cardiff employer: TfW Business Daily Group
Transport for Wales is an exceptional employer, dedicated to fostering a collaborative and inclusive work culture that values diversity and innovation. With a strong focus on employee growth, we offer opportunities for professional development, including support for learning the Welsh language, ensuring our team is equipped to drive meaningful change in sustainable transport across Wales. Join us in shaping the future of travel while enjoying a supportive environment that prioritises your well-being and career advancement.
