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For Companies At a Glance
- Tasks: Provide exceptional customer support and assist patients on their fertility journey.
- Company: Join TFP, a leading fertility service provider in Europe.
- Benefits: Competitive salary, flexible part-time hours, and professional development opportunities.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in administration and excellent communication skills required.
- Other info: Dynamic team environment with opportunities for growth and learning.
The predicted salary is between 13 - 16 £ per hour.
We at TFP are looking for brilliant minds and passionate hearts to help us shape the future of fertility. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in the UK, Poland and the Netherlands. We have embarked on the mission to use technology to provide patients with a memorable best-in-class fertility journey that leads to the best outcome starting a family!
At TFP we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do which reflects our commitment to creating lives and changing lives. Science, research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 35 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success.
Join us at TFP Fertility where your passion and expertise can contribute to our legacy of excellence.
The Role
Are you passionate about delivering exceptional customer service? Could you help support our patients along every step of their journey? We are looking for someone to join our amazing Patient Support team, providing exceptional customer care and an efficient administration service for all our patients.
Your focus in this role will be providing first class customer experience at our TFP Fertility Clinic. Working as part of a close-knit team you will be the central point for our patients, staff and visitors, handling a broad range of enquiries in person, by telephone and email.
Youll assist patients with a broad range of queries including funding, appointments, test results and the different steps theyll be taking along the fertility journey. Youll work closely with our satellite services, local NHS Consultants and any other related organisations to help answer their queries promptly and efficiently.
Were passionate about helping our teams to be at their best so we will work with you to ensure you are fully supported both personally and professionally. With opportunities to develop within your role in Patient Support, youll work to a programme to build your skills and experience.
This is a permanent part time position. 22.5 or 30 hours per week over 2/3 days - shifts will be 7.5 hours per day between 08.00-18.00. There will be an evening and weekend shift required on a rotational basis of 1:4.
The Location
TFP Thames Valley Fertility - Maidenhead. TVF was established in 2017 and has grown into a leading fertility clinic, providing treatment to both NHS and private patients. TVF performs approximately 550 fresh cycles and 450 frozen cycles per year, offering a full suite of treatment and diagnostic services including PGT. Conveniently located on the outskirts of Maidenhead, there is ample free parking for staff and patients at the front of the building. The state-of-the-art laboratory was purpose built in 2017 and is equipped with the latest laboratory equipment and monitoring systems to support achieving excellent outcome KPIs. TVF also has a 5/5 inspection rating from the HFEA.
Job requirements
- Promptly and professionally managing initial enquiries via telephone/email within 24 hours of receipt.
- Effective processing of all GP, consultant and self-referrals within 3 days.
- Dealing with all satellite clinics and ensuring communication is of a high standard to deliver a seamless patient pathway.
- Explaining the processes to new patients and those seeking treatment.
- Ensuring that patient records and correspondence are correctly filed.
- Be conversant with the patient database for recording and maintaining patient information including appointment and invoicing system.
- Ensuring that all communication with the patient is documented in the patient database.
- Ensuring that money has been received for all appointments that require to be paid for in advance and follow up where necessary.
- To carry out the scanning and allocating of patient notes, invoices and other paperwork as required into the computer system.
Qualifications and Experience:
- Educated to Higher Level
- Experience working in an administration role
- Experience working with patients/customers both face-to-face and over the telephone
- Skills and competencies normally associated with relevant administration experience
- Proficient knowledge and experience of Microsoft Office Packages
- Excellent keyboard/IT skills
- Excellent oral and written communication skills and manner
- Ability to communicate effectively with staff and patients over the telephone and face-to-face
- Excellent time management skills
- Commitment to delivering a high-quality patient experience
- Be comfortable asking for payments and taking payments from patients
- High level of customer orientation
- High level of resilience and empathy
Location: TFP Thames Valley Fertility - Maidenhead
Salary: Competitive (Depending on experience)
Working Hours: 22.5 - 30. There will be an evening and weekend shift required on a rotational basis of 1:4.
Patient Support Associate Part Time in Thatcham employer: TFP Fertility
Contact Detail:
TFP Fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support Associate Part Time in Thatcham
✨Tip Number 1
Get to know the company! Research TFP Fertility and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional care, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Network with current employees! If you can, reach out to someone who works at TFP or in a similar role. They can give you insider tips on what the team values and what to expect in the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the TFP family.
We think you need these skills to ace Patient Support Associate Part Time in Thatcham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service and helping others shine through. We want to see how your heart aligns with our mission at TFP to support patients on their fertility journey.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in administration and customer service. Use keywords from the job description to show us you understand what we're looking for in a Patient Support Associate.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at TFP Fertility.
How to prepare for a job interview at TFP Fertility
✨Know the Company Inside Out
Before your interview, take some time to research TFP Fertility. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Support Associate, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers or patients. Highlight your ability to handle enquiries with empathy and professionalism.
✨Familiarise Yourself with the Role
Review the job description thoroughly and think about how your skills align with the responsibilities listed. Be ready to discuss how you can manage initial enquiries, process referrals, and maintain patient records efficiently.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows that you're not just interested in the job, but also in how you can grow within the company.
