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- Tasks: Provide exceptional customer care and support throughout the fertility journey.
- Company: Leading fertility service provider in Maidenhead with a close-knit team.
- Benefits: Full-time hours with evening and weekend shifts, competitive pay.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Strong customer service skills and a commitment to high-quality patient experience.
- Other info: Join a supportive team dedicated to helping others on their fertility journey.
The predicted salary is between 36000 - 60000 £ per year.
A leading fertility service provider in Maidenhead is seeking a Patient Services Coordinator to provide exceptional customer care and support along the fertility journey. You will manage enquiries, process referrals, and maintain patient records within a close-knit team environment.
The role requires a commitment to delivering a high-quality patient experience and proficiency in customer service skills, with full-time hours and evening and weekend shifts on a rotational basis.
Fertility Clinic — Patient Experience Coordinator in Thatcham employer: TFP Fertility
Contact Detail:
TFP Fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fertility Clinic — Patient Experience Coordinator in Thatcham
✨Tip Number 1
Get to know the company! Research the fertility clinic and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional care, think of examples from your past experiences where you've gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Network with current employees! If you can, reach out to people who work at the clinic or in similar roles. They can give you insider tips on what the team values and what it’s really like to work there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Fertility Clinic — Patient Experience Coordinator in Thatcham
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let us see your enthusiasm for providing exceptional customer care. Share any relevant experiences that highlight your commitment to supporting patients on their journey.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how you fit into our close-knit team and what makes you the perfect match for this role.
Highlight Your Customer Service Skills: Since this role is all about delivering a high-quality patient experience, be sure to emphasise your customer service skills. Give examples of how you've successfully managed enquiries or resolved issues in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at TFP Fertility
✨Know the Company Inside Out
Before your interview, make sure you research the fertility clinic thoroughly. Understand their services, values, and what sets them apart in the industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Patient Experience Coordinator, exceptional customer care is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your communication skills and how you handle difficult situations, as this will demonstrate your ability to support patients effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to patient care. Think about scenarios like managing a frustrated patient or processing sensitive information. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure patient satisfaction. This shows your genuine interest in the role and helps you determine if the clinic is the right fit for you.
