At a Glance
- Tasks: Deliver exceptional customer service and support patients throughout their journey.
- Company: Join a caring team at Boston Place Fertility in vibrant Marylebone, London.
- Benefits: Competitive salary, pension scheme, and generous holiday entitlement.
- Other info: Flexible working hours with evening and weekend shifts on rotation.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Higher level education and experience in administration or customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Role
Are you passionate about delivering exceptional customer service? Could you help support our patients along every step of their journey? We’d love to hear from you. We’re looking for someone to join our amazing Patient Support team, providing exceptional customer care and an efficient administration service for all our patients.
Key Responsibilities
- Greeting patients warmly and professionally
- Promptly and professionally managing initial enquiries in person and via telephone/email within 24 hours of receipt
- Effective processing of all GP, consultant and self-referrals within 3 days
- Dealing with all satellite clinics and ensuring communication is of a high standard to deliver a seamless patient pathway
- Explaining the processes to new patients and those seeking treatment
- Ensuring that patients’ records and correspondence are correctly filed
- Maintaining patient information in the database, including the appointment and invoicing system
- Documenting all communication with the patient in the database
- Ensuring that money has been received for all appointments that require payment in advance and following up where necessary
- Scanning and allocating patient notes, invoices and other paperwork into the computer system
Qualifications & Experience
- Educated to Higher Level
- Experience working in an administration role
- Experience working with patients/customers both face-to-face and over the telephone
- Skills & competencies normally associated with relevant administration experience
- Proficient knowledge and experience of Microsoft Office Packages
- Excellent keyboard/IT skills
- Excellent oral and written communication skills and manner
- Ability to communicate effectively with staff and patients over the telephone and face-to-face
- Excellent time management skills
- Commitment to delivering a high-quality patient experience
- Ability to ask for payments and take payments from patients
- High level of customer orientation
- High level of resilience and empathy
Location Boston Place Fertility, Marylebone – London
Working Hours 09:00 – 17:00 daily. 22.5 – 37.5 hours per week. Evening and weekend shift required on a rotational basis of 1:4.
Salary Competitive, dependent on experience.
Pension Dual contribution pension scheme.
Holiday Entitlement 27 days + Bank holidays pro rata.
Patient Support Associate/Receptionist employer: TFP Fertility
At Boston Place Fertility, we pride ourselves on fostering a supportive and dynamic work environment where our Patient Support Associates can thrive. With a strong commitment to exceptional patient care, we offer competitive salaries, a generous holiday entitlement of 27 days plus bank holidays, and a dual contribution pension scheme. Our location in the heart of Marylebone, London, provides a vibrant atmosphere, while our focus on employee growth ensures that you will have ample opportunities to develop your skills and advance your career in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Support Associate/Receptionist
✨Tip Number 1
Get to know the company! Research Boston Place Fertility and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional care, think of scenarios where you can demonstrate your ability to handle enquiries and support patients effectively. Role-play with a friend or family member if you can!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Patient Support team.
We think you need these skills to ace Patient Support Associate/Receptionist
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond to support customers or patients in the past.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience that matches the key responsibilities listed in the job description. We want to see how your skills align with what we're looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. Remember, we appreciate good communication skills, so make sure your written communication reflects that!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TFP Fertility
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Support Associate/Receptionist. Familiarise yourself with the key tasks like greeting patients, managing enquiries, and processing referrals. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or handled a difficult situation with empathy and professionalism. This will highlight your suitability for the position.
✨Practice Effective Communication
As you'll be communicating with patients and staff regularly, practice clear and concise communication. During the interview, focus on your ability to explain processes and handle enquiries. You might even want to role-play common scenarios to show how you'd manage patient interactions.
✨Demonstrate Your Organisational Skills
Being organised is crucial in this role, so be prepared to discuss how you manage your time and keep track of multiple tasks. Share any tools or methods you use to stay organised, especially when it comes to maintaining patient records and handling appointments. This will reassure them that you can handle the administrative side of the job effectively.
