At a Glance
- Tasks: Provide exceptional customer support and assist patients on their fertility journey.
- Company: Join TFP, a leading fertility service provider in Europe.
- Benefits: Competitive salary, generous holiday entitlement, and a dual contribution pension scheme.
- Other info: Full-time role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Higher level education and experience in administration or customer service.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about delivering exceptional customer service? Could you help support our patients along every step of their journey? We’d love to hear from you. We’re looking for someone to join our amazing Patient Support team, providing exceptional customer care and an efficient administration service for all our patients.
Key Responsibilities
- Promptly and professionally manage initial enquiries via telephone/email within 24 hours of receipt.
- Effectively process all GP, consultant and self-referrals within 3 days.
- Deal with all satellite clinics and ensure that communication is of a high standard to deliver a seamless patient pathway.
- Explain the processes to new patients and those seeking treatment.
- Ensure that patients’ records and correspondence are correctly filed.
- Be conversant with the patient database for recording and maintaining patient information, including the appointment and invoicing system.
- Ensure that all communication with the patient is documented in the patient database.
- Ensure that money has been received for all appointments that require to be paid for in advance and follow up where necessary.
- Carry out the scanning and allocating of patient notes, invoices and other paperwork, as required, into the computer system.
Qualifications and Experience
- Educated to Higher Level
- Experience working in an administration role.
- Experience working with patients / customers both face-to-face and over the telephone.
- Skills & competencies normally associated with relevant administration experience.
- Proficient knowledge and experience of Microsoft Office Packages.
- Excellent keyboard/IT skills.
- Excellent oral and written communication skills and manner.
- Ability to communicate effectively with staff and patients over the telephone and face-to-face.
- Excellent time management skills.
- Commitment to delivering a high-quality patient experience.
- Be comfortable asking for payments and taking payments from patients.
- High level of customer orientation.
- High level of resilience and empathy.
Location: TFP Belfast Fertility
Salary: Competitive (Depending on experience)
Working Hours: 37.5
Shift times are 09.00-17.00
There will be a weekend shift required on a rotational basis of 1:4
Pension: Dual contribution pension scheme
Holiday Entitlement: 27 Days + Bank holidays (pro rata)
Patient Support Associate in Belfast employer: TFP Fertility
TFP Fertility is an exceptional employer that prioritises compassionate care and employee development. With a supportive work culture in Nottingham, we offer full-time hours, opportunities for professional growth, and a commitment to work-life balance, making it a rewarding place for those passionate about patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Support Associate in Belfast
✨Tip Number 1
Get to know the company! Research TFP Fertility and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing exceptional support, think of scenarios where you can demonstrate your ability to handle queries and provide solutions. Role-playing with a friend can be super helpful!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at TFP Fertility. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the TFP family. Good luck!
We think you need these skills to ace Patient Support Associate in Belfast
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service and helping others shine through. We want to see how your heart aligns with our mission at TFP to support patients on their fertility journey.
Tailor Your Experience:Make sure to highlight any relevant experience you have in administration or customer service. We love seeing how your skills can contribute to our close-knit Patient Support team, so be specific about your past roles!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role. Avoid fluff and get straight to what makes you a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at TFP. We can’t wait to hear from you!
How to prepare for a job interview at TFP Fertility
✨Know the Company Inside Out
Before your interview, take some time to research TFP and its mission in the fertility sector. Understand their values, services, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Support Associate, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to handle queries efficiently and empathetically, as this aligns perfectly with what TFP is looking for.
✨Practice Common Interview Questions
Anticipate questions related to patient support and administration. Think about how you would explain complex processes to patients or manage multiple enquiries at once. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, training opportunities, or how TFP measures success in patient support. This shows that you’re not just interested in the role, but also in contributing to the company’s growth.
