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- Tasks: Provide exceptional customer service and support patients on their fertility journey.
- Company: Leading fertility service provider in Europe with a mission to change lives.
- Benefits: Full-time role, professional development opportunities, and supportive team environment.
- Other info: Join a close-knit team in a dynamic clinic setting with growth potential.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We at TFP are looking for brilliant minds and passionate hearts to help us shape the future of fertility. We are one of the largest fertility service providers in Europe, operating IVF clinics and egg/sperm freezing banks in the UK, Poland and Netherlands. We have embarked on a mission to use technology to provide patients with a memorable best‑in‑class fertility journey that leads to the best outcome starting a family! At TFP, we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives. Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 35 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success. Join us at TFP Fertility, where your passion and expertise can contribute to our legacy of excellence.
The Role
Are you passionate about delivering exceptional customer service? Could you help support our patients along every step of their journey? We’d love to hear from you. We’re looking for someone to join our amazing Patient Support team, providing exceptional customer care and an efficient administration service for all our patients. Your focus in this role will be providing first‑class customer experience at our TFP Fertility Clinic. Working as part of a close‑knit team, you will be the central point for our patients, staff and visitors, handling a broad range of enquiries in person, by telephone and email. You’ll assist patients with a broad range of queries including funding, appointments, test results and the different steps they’ll be taking along the fertility journey. You’ll work closely with our satellite services, local NHS Consultants and any other related organisations to help answer their queries promptly and efficiently.
We’re passionate about helping our teams to be at their best, so we’ll work with you to ensure you’re fully supported both personally and professionally. With opportunities to develop within your role in Patient Support, you’ll work to a programme to build your skills and experience. This is a full time position working 37.5 hours per week. There will be an evening shift required on a rotational basis of 1:4. This position is available as a 12-month fixed term contract.
The Location
GCRM was established in 2006 and is Scotland’s only private IVF clinic. Due to the passion, expertise and reputation of our team, GCRM has grown and now performs an impressive 800 fresh cycles and 700 frozen cycles per year. We offer a full suite of treatment and diagnostic services, including PGT. Conveniently located in a business park setting on the outskirts of Glasgow, adjacent to junction 25 of the M8, there is ample free parking for staff.
Patient Support Associate - 12 Month Fixed Term Contract employer: TFP Fertility
Contact Detail:
TFP Fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support Associate - 12 Month Fixed Term Contract
✨Tip Number 1
Network like a pro! Reach out to people in the fertility sector, especially those at TFP. A friendly chat can open doors and give you insights that a job description can't.
✨Tip Number 2
Prepare for the interview by understanding TFP's mission and values. Show us how your passion for customer service aligns with our goal of providing a memorable fertility journey.
✨Tip Number 3
Practice your communication skills! As a Patient Support Associate, you'll be the go-to person for patients. Role-play common scenarios to boost your confidence and ensure you can handle any query.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our amazing team at TFP.
We think you need these skills to ace Patient Support Associate - 12 Month Fixed Term Contract
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service and helping others shine through. We want to see how your heart aligns with our mission of supporting patients on their fertility journey.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer care and administration. We’re looking for specific examples that demonstrate your ability to handle enquiries and provide exceptional support.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at TFP Fertility.
How to prepare for a job interview at TFP Fertility
✨Know the Company Inside Out
Before your interview, take some time to research TFP Fertility and its mission. Understand their commitment to patient care and how they use technology in fertility services. This will not only show your enthusiasm but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
As a Patient Support Associate, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to handle queries efficiently and empathetically, as this role is all about supporting patients through their journey.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a difficult patient or manage multiple enquiries at once. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.