At a Glance
- Tasks: Provide exceptional customer care and admin support for patients at TFP Fertility Clinic.
- Company: Join a compassionate team dedicated to supporting patients on their fertility journey.
- Benefits: Competitive salary, generous holiday entitlement, and a dual contribution pension scheme.
- Other info: Enjoy a supportive work environment with opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while developing your administrative skills.
- Qualifications: Higher level education and experience in administration or customer service required.
The predicted salary is between 25000 - 32000 £ per year.
Provide exceptional customer care and efficient administration services for patients at TFP Fertility Clinic. Act as the central point for patients, staff and visitors, handling enquiries in person, by telephone and email, and supporting patients through the fertility journey.
Key Responsibilities
- Promptly and professionally manage initial enquiries via telephone/email within 24 hours.
- Effectively process all GP, consultant and self‑referrals within 3 days.
- Coordinate with satellite clinics, ensuring high‑standard communication for a seamless patient pathway.
- Explain processes to new patients and those seeking treatment.
- Ensure patient records and correspondence are correctly filed.
- Maintain the patient database, including appointments and invoicing.
- Document all communication with patients in the database.
- Confirm payment has been received for appointments that require advance payment and follow up where necessary.
- Scan, allocate and upload patient notes, invoices and other paperwork into the computer system.
Qualifications and Experience
- Educated to Higher Level.
- Experience in an administration role.
- Experience working with patients/customers face‑to‑face and over the telephone.
- Relevant administrative skills and competencies.
- Proficient knowledge of Microsoft Office Packages.
- Excellent keyboard and IT skills.
- Excellent oral and written communication skills and manner.
- Ability to communicate effectively with staff and patients over the telephone and face‑to‑face.
- Excellent time‑management skills.
- Commitment to delivering a high‑quality patient experience.
- Comfortable asking for payments and collecting payments from patients.
- High level of customer orientation.
- High level of resilience and empathy.
Location TFP Nurture Fertility – Nottingham, UK.
Salary and Benefits
- Competitive salary depending on experience.
- Working Hours: 37.5 hours per week, Monday to Friday.
- Weekend and evening shifts on a rotational 1:4 basis.
- Pension: Dual contribution pension scheme.
- Holiday Entitlement: 27 days + bank holidays pro rata.
Patient Experience & Admin Specialist in Nottingham employer: TFP Fertility
At TFP Fertility Clinic, we pride ourselves on fostering a supportive and compassionate work environment where our Patient Experience & Admin Specialists play a vital role in guiding patients through their fertility journeys. With competitive salaries, generous holiday entitlements, and a commitment to employee growth, we ensure that our team members are well-equipped to provide exceptional care while enjoying a healthy work-life balance in the vibrant city of Nottingham.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Experience & Admin Specialist in Nottingham
✨Tip Number 1
Get to know the company! Research TFP Fertility Clinic and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and staff, it's crucial to convey information clearly and empathetically. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about job openings. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Make sure to highlight your relevant experience in administration and customer care to stand out from the crowd.
We think you need these skills to ace Patient Experience & Admin Specialist in Nottingham
Some tips for your application 🫡
Show Your Customer Care Skills:In your application, highlight any experience you've had in providing exceptional customer care. We want to see how you’ve gone above and beyond for patients or customers in the past!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills.
Tailor Your Application:Make sure to tailor your application to the role. Use keywords from the job description, like 'administration' and 'patient experience', to show us you’re a perfect fit for the Patient Experience & Admin Specialist position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at TFP Fertility
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Experience & Admin Specialist role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with patients and staff, practice your verbal and written communication skills. You might want to role-play common scenarios, like handling patient enquiries or explaining processes. This will help you feel more at ease during the interview and demonstrate your ability to communicate effectively.
✨Showcase Your Empathy and Resilience
In the healthcare sector, empathy and resilience are crucial. Be prepared to share examples from your past experiences where you've shown these qualities, especially when dealing with challenging situations. This will highlight your commitment to delivering a high-quality patient experience.
✨Be Ready for Practical Questions
Expect practical questions related to administration tasks, such as managing patient records or processing payments. Brush up on your knowledge of Microsoft Office and any relevant administrative skills. Being able to discuss your proficiency in these areas will give you an edge in the interview.
