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- Tasks: Provide top-notch customer care and administrative support for patients in a dynamic healthcare setting.
- Company: Join TFP Fertility, a leading fertility clinic in Glasgow, dedicated to patient care.
- Benefits: Enjoy a competitive salary, benefits, and a supportive work environment.
- Other info: Full-time evening shifts with a 12-month fixed-term contract.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Higher Level education and experience in administration and customer service required.
The predicted salary is between 30000 - 40000 £ per year.
TFP Fertility in Glasgow is seeking a Patient Support team member to provide excellent customer care and administrative support for patients. The role involves assisting with queries about funding, appointments, and test results while collaborating with local NHS Consultants.
Candidates should have Higher Level education and relevant experience in administration and customer service. This full-time position includes evening shifts and a fixed-term contract of 12 months, alongside competitive salary and benefits.
Patient Experience Coordinator - 12‐Month FT (Evenings) in Glasgow employer: TFP Fertility
Contact Detail:
TFP Fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Experience Coordinator - 12‐Month FT (Evenings) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TFP Fertility on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to patient support and customer service. We want to show how our experience aligns with their needs, so let’s nail those responses!
✨Tip Number 3
Dress the part! Even if it’s an online interview, looking professional can boost our confidence and make a great impression. Let’s show them we’re serious about this role!
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the position. Let’s make sure they remember us!
We think you need these skills to ace Patient Experience Coordinator - 12‐Month FT (Evenings) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in administration and customer service. We want to see how your skills align with the role of a Patient Experience Coordinator, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer care and how you can contribute to our team at TFP Fertility. Keep it personal and engaging!
Showcase Your Communication Skills: As a Patient Experience Coordinator, communication is key. In your application, highlight any experiences where you’ve successfully assisted customers or handled queries. We love seeing examples of your ability to connect with people!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TFP Fertility
✨Know Your Stuff
Before the interview, make sure you understand TFP Fertility's services and how they support patients. Familiarise yourself with common queries about funding, appointments, and test results. This will show that you're genuinely interested in the role and ready to assist patients effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer care. Think of specific situations where you resolved issues or went above and beyond for a customer. This will help demonstrate your ability to handle patient queries with empathy and professionalism.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to patient support. Practice responding to scenarios like handling a frustrated patient or managing multiple queries at once. This will help you articulate your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or how success is measured in this role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.