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For Companies At a Glance
- Tasks: Support quality management and ensure high standards in patient care.
- Company: Join TFP, a leading fertility clinic with over 33 years of pioneering treatment.
- Benefits: Enjoy competitive salary, 27 days holiday, and a dual contribution pension scheme.
- Why this job: Be part of a passionate team shaping the future of fertility health with innovative technology.
- Qualifications: Degree or relevant experience in quality management or healthcare required.
- Other info: This is a full-time, 6-month fixed-term contract based in Maidenhead.
The predicted salary is between 30000 - 42000 £ per year.
At TFP we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives.
We are looking for brilliant minds and passionate hearts to help us shape the future of fertility health. Our mission is to use technology to provide parents with a memorable best-in-class fertility journey that leads to the best outcome starting a family!
Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 33 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success.
The Role
We are seeking a highly organised and detail-oriented Quality Associate to support the delivery of high-quality patient care through robust clinical governance, effective management of quality systems, and regulatory compliance. Working closely with the Quality Director, you will play a key role in managing incident reporting, overseeing audits, monitoring patient feedback and complaints, and maintaining contractual relationships with NHS partners.
This is a full time position 37.5 hours per week – This is 6 month fixed term contract
The Location:
Thames Valley Fertility (TVF) was established in 2017, and due to the passion, expertise and reputation of our team, has already grown into a leading fertility clinic. Providing treatment to both NHS and private patients, TVF performs approximately 400 fresh cycles and 400 frozen cycles per year. Offering a full suite of treatment and diagnostic services, including PGT. Conveniently located on the outskirts of Maidenhead, adjacent to junction 8/9 of the M4, there is ample free parking for staff and patients at the front of the building.
Key Responsibilities
- Support the Quality Director in delivering quality, risk, and governance strategies across the clinic and its satellite sites.
- Assist in maintaining compliance with the HFEA licence and CQC regulations.
- Help implement and monitor the Quality Management System (QMS), including the management of incidents, non-conformities, and corrective actions.
- Coordinate and participate in internal and external audits, including documentation and follow-up actions.
- Support the management of patient feedback and complaints, including investigation, documentation, and reporting.
- Maintain and update quality documentation, including the quality manual and patient consent information.
- Liaise with clinic teams to ensure accurate data entry and compliance with data protection regulations.
- Monitor key quality indicators and produce regular performance and incident trend reports for senior management.
- Help manage Third Party Agreements with external service providers.
- Promote staff training and awareness in relation to the QMS, audits, and incident reporting systems (e.g. Q-Pulse).
- Foster a culture of continuous improvement, collaboration, and open communication.
Essential
Qualifications and Experience:
- Degree or equivalent, and/or relevant experience in quality management or healthcare.
- Recognised qualification or practical experience in quality systems and risk management.
- Advanced IT skills, including proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
Desirable
- Quality Management Audit training.
- Experience working with electronic Quality Management Systems (e.g. Q-Pulse).
- Previous experience in a healthcare setting.
- Familiarity with electronic patient record systems (e.g. IDEAs).
Other Requirements
- Excellent communication, problem-solving, and organisational skills.
- Ability to maintain confidentiality and handle sensitive information with diplomacy.
- Capable of working independently and collaboratively.
- Right to work in the UK.
- Satisfactory DBS check.
Location: TFP Thames Valley Fertility – Maidenhead
Hours: Full Time 37.5 Hours per week
Fixed term contract – 6 months
Salary: Competitive (Experience dependent)
Pension: Dual Contribution scheme
Holiday Entitlement: 27 Days + Bank holidays (pro rata)
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Quality Associate - Fixed Term Contract employer: TFP Fertility Group
Contact Detail:
TFP Fertility Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Associate - Fixed Term Contract
✨Tip Number 1
Familiarise yourself with the specific quality management systems and regulatory compliance standards relevant to the fertility sector. Understanding the HFEA licence and CQC regulations will give you a solid foundation to discuss how you can contribute to maintaining these standards during your interview.
✨Tip Number 2
Network with professionals in the healthcare and quality management fields, especially those with experience in fertility clinics. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your experience with incident reporting and audits in detail. Think of specific examples where you've successfully managed these processes, as this will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Show your passion for patient care and continuous improvement during the interview. Be ready to share ideas on how you would foster a culture of collaboration and open communication within the team, as this aligns with the clinic's mission and values.
We think you need these skills to ace Quality Associate - Fixed Term Contract
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Quality Associate position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in quality management or healthcare. Use bullet points to make it easy to read, and include specific examples of your achievements that demonstrate your organisational and problem-solving skills.
Write a Strong Cover Letter: In your cover letter, express your passion for fertility health and your commitment to quality patient care. Mention specific experiences that relate to the role, such as managing audits or handling patient feedback, to show you are a great fit for the team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Quality Associate role.
How to prepare for a job interview at TFP Fertility Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Quality Associate. Be prepared to discuss how your skills and experiences align with their needs, especially in quality management and compliance.
✨Showcase Your Attention to Detail
As a Quality Associate, attention to detail is crucial. Prepare examples from your past experiences where your meticulous nature led to successful outcomes, particularly in managing incidents or audits.
✨Familiarise Yourself with Relevant Regulations
Brush up on the HFEA licence and CQC regulations, as these are essential for the role. Being able to discuss these regulations confidently will demonstrate your commitment to maintaining high standards in patient care.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your genuine interest in the role and the company. Consider asking about their approach to continuous improvement or how they foster collaboration within the team.
