At a Glance
- Tasks: Support patients through their fertility journey with exceptional customer service and administration.
- Company: Join TFP, a leading fertility service provider in Europe, dedicated to changing lives.
- Benefits: Enjoy a competitive salary, pension scheme, and 27 days holiday plus bank holidays.
- Other info: Be part of a passionate team committed to excellence in fertility care.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Higher level education and experience in administration or customer service required.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We at TFP are looking for brilliant minds and passionate hearts to help us shape the future of fertility. We are one of the largest fertility service providers in Europe, operating IVF clinics and egg/sperm freezing banks in the UK and Poland. Our mission is to use technology to provide patients with a memorable best‑in‑class fertility journey that leads to the best outcome starting a family!
Role Overview
We are seeking a dedicated Patient Support Team member to deliver exceptional customer care and efficient administrative service for all patients at our Belfast Fertility Clinic.
Key Responsibilities
- Promptly and professionally manage initial enquiries via telephone/email within 24 hours of receipt.
- Effectively process all GP, consultant, and self‑referrals within 3 days.
- Coordinate with satellite clinics and ensure high‑standard communication to deliver a seamless patient pathway.
- Explain processes to new patients and those seeking treatment.
- Ensure patient records and correspondence are correctly filed.
- Use the patient database to record and maintain patient information, including appointments and invoicing.
- Document all communication with the patient in the patient database.
- Verify that payments for appointments are received in advance and follow up where necessary.
- Scan and allocate patient notes, invoices, and other paperwork into the computer system.
Qualifications and Experience
- Educated to a higher level.
- Experience in an administrative role.
- Experience working with patients/customers face‑to‑face and over the telephone.
- Skills and competencies normally associated with relevant administration experience.
- Proficient knowledge of Microsoft Office packages.
- Excellent keyboard and IT skills.
- Excellent oral and written communication skills and manner.
- Ability to communicate effectively with staff and patients over the telephone and face‑to‑face.
- Excellent time‑management skills.
- Commitment to delivering a high‑quality patient experience.
- Comfortable asking for payments and taking payments from patients.
- High level of customer orientation.
- High level of resilience and empathy.
Location
Belfast Fertility – located in a business park on the outskirts of Belfast, adjacent to J1 of the M2. The clinic has ample free parking for staff and patients.
Working Hours and Benefits
Full‑time position, 37.5 hours per week with a rotational weekend shift schedule (1:4). Shift times 09:00‑17:00. Salary competitive, dependent on experience. Dual contribution pension scheme. Holiday entitlement 27 days + bank holidays (pro‑rata).
Patient Support Associate in Belfast employer: TFP Fertility Group
At TFP, we pride ourselves on being a leading employer in the fertility sector, offering a supportive and collaborative work environment at our Belfast Fertility Clinic. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for career advancement, all while fostering a culture of compassion and excellence in patient care. Join us to be part of a team that not only values your contributions but also empowers you to make a meaningful impact in the lives of families.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Support Associate in Belfast
✨Tip Number 1
Get to know the company! Research TFP Fertility and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients, it's crucial to convey empathy and clarity. Role-play common scenarios with a friend to boost your confidence before the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and really want to be part of the TFP family.
We think you need these skills to ace Patient Support Associate in Belfast
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service and helping others shine through. We want to see how your heart aligns with our mission to support patients on their fertility journey.
Tailor Your CV:Make sure your CV highlights relevant experience in administration and customer service. Use specific examples that demonstrate your skills in handling enquiries and providing exceptional care, just like we do at TFP.
Be Clear and Concise:In your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you articulate your thoughts well and avoid unnecessary jargon.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our Patient Support team.
How to prepare for a job interview at TFP Fertility Group
✨Know the Company Inside Out
Before your interview, take some time to research TFP and its mission in the fertility sector. Understand their values, services, and recent innovations. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Support Associate, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers or patients. Highlight your ability to handle queries efficiently and empathetically, as this aligns perfectly with what TFP is looking for.
✨Practice Common Interview Questions
Anticipate questions related to patient care, administration, and teamwork. Think about how you would respond to scenarios like managing difficult patient interactions or ensuring smooth communication between clinics. Practising these responses will help you feel more confident during the actual interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and TFP’s future plans. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success and growth in the fertility field.
