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- Tasks: Lead and improve the Quality Management System for a top fertility clinic.
- Company: Join Oxford Fertility, a pioneer in fertility treatment with over 33 years of expertise.
- Benefits: Competitive salary, generous holiday entitlement, and a dual contribution pension scheme.
- Why this job: Make a real difference in people's lives by ensuring quality in fertility health services.
- Qualifications: Degree level education and management experience in service delivery required.
- Other info: Collaborative environment with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
At TFP we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives. We are looking for brilliant minds and passionate hearts to help us shape the future of fertility health. Our mission is to use technology to provide parents with a memorable best-in-class fertility journey that leads to the best outcome — starting a family. Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 33 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success.
The Role
Responsible for leading and maintaining the Quality Management System (QMS) at the clinic (and its satellites) and implementing the system to continually improve the quality and effectiveness of the service provided in accordance with the conditions of the Human Fertilisation and Embryology Authority (HFEA) licence. These conditions must also comply with the guidance on good practice as set out in the HFEA’s Code of Practice, CQC guidance and all relevant clinical and laboratory EU directives. The role also includes monitoring the clinic’s complaints procedure and assisting the General Manager (GM) with handling complaints. The role includes monitoring user satisfaction, internal and external auditing, evaluation of QMS systems and continual improvement. The role is expected to lead the clinic with regulatory inspection preparation, lead inspection on the day of inspection and be responsible for ensuring post-inspection actions are completed on time. The role will also require working with the other clinic QMs within the group to ensure Group Quality & Compliance projects are achieved such as unification of and maintenance of group level policy and procedures.
Location
Oxford Fertility was established in 1992 and is one of the UK’s longest standing and largest IVF clinics. Due to the passion, expertise and reputation of our team, the clinic has grown into a leading fertility clinic and offers a full suite of treatment and diagnostic services, including PGT. Providing treatment to both NHS and private patients, Oxford Fertility performs approximately 1000 fresh cycles and 1000 frozen cycles per year. Conveniently located in a business park situated on the outskirts of Oxford, close to junction 8a of the M40, there is ample free parking for patients and staff around the building. Oxford Fertility also has a 5/5 inspection rating from the HFEA.
Job Requirements
- Lead, implement and continuously improve the clinic’s Quality Management System
- Ensure ongoing compliance with HFEA licensing requirements, CQC standards and relevant legislation
- Prepare for, lead and manage regulatory inspections and ensure timely completion of post-inspection actions
- Plan and oversee internal and external audits, including reporting and follow-up actions
- Monitor and manage complaints, incidents, non-conformities and corrective and preventative actions
- Maintain clinic-level policies, procedures, quality indicators and performance reporting
- Monitor patient and staff satisfaction and drive service improvements based on feedback
- Support the General Manager with complaint handling and governance reporting
- Promote a culture of quality, safety and continuous improvement through staff engagement and training
- Work collaboratively with other Quality Managers on group-level quality and compliance projects
- For NHS sites, support ICB quality reporting, contract requirements and tender activity
- Act as an active member of the clinic management team, contributing to strategy and operational improvement
Qualifications And Training
- Degree level education or equivalent experience
- Recognised management qualification or equivalent experience
- Quality Management/Audit training (desirable)
Experience & Knowledge
- Management-level experience in service delivery
- Experience of complaints management
- Experience with Quality and Risk Management Systems, including incident investigation
- Senior staff management experience
- Policy and procedure development experience
- Project and change management experience
- Experience in complex or regulated environments (desirable)
- Knowledge of assisted conception services and regulatory inspections (desirable)
Skills & Abilities
- Strong leadership and organisational skills
- Excellent written and verbal communication skills
- High attention to detail, professionalism and confidentiality
- Strong influencing and negotiation skills
- Advanced IT and data analysis skills
- Ability to manage change effectively
Hours: Full Time 37.5 Hours per week
Salary: Competitive (Experience dependent)
Pension: Dual Contribution scheme
Holiday Entitlement: 27 Days + Bank holidays (pro rata)
Quality Manager in Oxford employer: TFP Fertility Group
Contact Detail:
TFP Fertility Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the fertility health sector, especially those who work at TFP or similar clinics. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into TFP's mission and values. Show us how your passion for quality management aligns with our commitment to creating lives and changing lives. We love candidates who resonate with our vision!
✨Tip Number 3
Don’t just wait for job openings; be proactive! Keep an eye on our website and apply directly when you see a role that fits. We appreciate candidates who take the initiative and show genuine interest in joining our team.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your enthusiasm for the role and helps keep you top of mind. Plus, it’s a great way to reiterate your fit for the Quality Manager position!
We think you need these skills to ace Quality Manager in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Manager role. Highlight your relevant experience in quality management systems and any specific achievements that align with the job description. We want to see how your background fits into our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for fertility health and how you can contribute to our team. Be sure to mention any experience with regulatory inspections or quality compliance, as these are key for us.
Showcase Your Skills: Don’t forget to highlight your leadership and organisational skills in your application. We’re looking for someone who can lead our Quality Management System effectively, so make sure to provide examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TFP Fertility Group
✨Know Your Quality Management Systems
Familiarise yourself with the key components of Quality Management Systems (QMS) relevant to the role. Be prepared to discuss how you have implemented or improved QMS in previous positions, and think about specific examples that demonstrate your understanding of compliance with HFEA licensing requirements.
✨Showcase Your Leadership Skills
As a Quality Manager, you'll need strong leadership abilities. Prepare to share experiences where you've led teams or projects, particularly in regulated environments. Highlight how you’ve engaged staff in quality improvement initiatives and how you’ve handled challenges in a management capacity.
✨Prepare for Regulatory Inspections
Understand the inspection process and be ready to discuss how you would prepare for and manage regulatory inspections. Think about past experiences where you’ve successfully navigated audits or inspections, and be ready to explain how you ensured timely completion of post-inspection actions.
✨Emphasise Continuous Improvement
Demonstrate your commitment to continuous improvement by discussing specific strategies you've employed to monitor and enhance service quality. Be prepared to talk about how you’ve used feedback from patients and staff to drive improvements, and any relevant metrics you’ve tracked to measure success.
