At a Glance
- Tasks: Support patients through their fertility journey with exceptional customer service and administration.
- Company: Join TFP, a leading fertility service provider in Europe, dedicated to changing lives.
- Benefits: Competitive salary, pension scheme, and generous holiday entitlement.
- Other info: Part-time role with flexible hours and opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Higher level education and experience in administration or customer service.
The predicted salary is between 30000 - 40000 € per year.
We at TFP are looking for brilliant minds and passionate hearts to help us shape the future of fertility. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in the UK and Poland. We have embarked on the mission to use technology to provide patients with a memorable best-in-class fertility journey that leads to the best outcome starting a family! At TFP, we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives. Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 35 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success. Join us at TFP Fertility, where your passion and expertise can contribute to our legacy of excellence.
The Role
Are you passionate about delivering exceptional customer service? Could you help support our patients along every step of their journey? We’d love to hear from you. We’re looking for someone to join our amazing Patient Support team, providing exceptional customer care and an efficient administration service for all our patients. Your focus in this role will be providing first class customer experience at our TFP Fertility Clinic. Working as part of a close-knit team, you will be the central point for our patients, staff and visitors, handling a broad range of enquiries in person, by telephone and email. You’ll assist patients with a broad range of queries including funding, appointments, test results and the different steps they’ll be taking along the fertility journey. You’ll work closely with our satellite services, local NHS Consultants and any other related organisations to help answer their queries promptly and efficiently. We’re passionate about helping our teams to be at their best, so we’ll work with you to ensure you’re fully supported both personally and professionally. With opportunities to develop within your role in Patient Support, you’ll work to a programme to build your skills and experience. This is a part-time role working 2/3 days per week - please specify your preferred hours in your application. There will be a weekend and evening shift required on a rotational basis of 1:4.
Location
Oxford Fertility was established in 1992 and is one of the UK’s longest standing and largest IVF clinics. Due to the passion, expertise and reputation of our team, the clinic has grown into a leading fertility clinic and offers a full suite of treatment and diagnostic services. Providing treatment to both NHS and private patients, Oxford Fertility performs approximately 1000 fresh cycles and 1000 frozen cycles per year. Conveniently located in a business park situated on the outskirts of Oxford, close to junction 8a of the M40, there is ample free parking for patients and staff around the building.
Job Requirements
- Promptly and professionally managing initial enquiries via telephone/email within 24 hours of receipt.
- Effective processing of all GP, consultant and self-referrals within 3 days.
- Dealing with all satellite clinics and ensuring that communication is of a high standard to deliver a seamless patient pathway.
- Explaining the processes to new patients and those seeking treatment.
- Ensuring that patients’ records and correspondence are correctly filed.
- To be conversant with the patient database for recording and maintaining patient information, including the appointment and invoicing system.
- Ensuring that all communication with the patient is documented in the patient database.
- Ensuring that money has been received for all appointments that require to be paid for in advance and follow up where necessary.
- To carry out the scanning and allocating of patient notes, invoices and other paperwork, as required, into the computer system.
Qualifications And Experience
- Educated to Higher Level.
- Experience working in an administration role.
- Experience working with patients/customers both face-to-face and over the telephone.
- Skills & competencies normally associated with relevant administration experience.
- Proficient knowledge and experience of Microsoft Office Packages.
- Excellent keyboard/IT skills.
- Excellent oral and written communication skills and manner.
- Ability to communicate effectively with staff and patients over the telephone and face-to-face.
- Excellent time management skills.
- Commitment to delivering a high-quality patient experience.
- Be comfortable asking for payments and taking payments from patients.
- High level of customer orientation.
- High level of resilience and empathy.
Location
TFP Oxford Fertility
Salary
Competitive (Depending on experience)
Working Hours
15-22.5 per week. There will be an evening and weekend shift required on a rotational basis of 1:4.
Pension
Dual contribution pension scheme
Holiday Entitlement
27 days + Bank holidays pro rata
Patient Support Associate - Part Time in Oxford employer: TFP Fertility Group
At TFP Fertility, we pride ourselves on being a leading employer in the fertility sector, offering a supportive and collaborative work environment where your passion for patient care can truly shine. Our commitment to employee growth is reflected in our tailored development programmes, ensuring you have the tools and opportunities to excel in your role. Located in the vibrant city of Oxford, our clinic not only provides a fulfilling career path but also boasts convenient access and ample parking, making it an ideal place to work while contributing to life-changing outcomes for our patients.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Support Associate - Part Time in Oxford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TFP and its mission. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional care, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your passion for helping others.
✨Tip Number 3
Be prepared for situational questions! Interviewers love to see how you handle real-life scenarios. Think about how you would manage a difficult patient or a high-pressure situation. This will show them that you can keep your cool and provide top-notch support when it matters most.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role at TFP.
We think you need these skills to ace Patient Support Associate - Part Time in Oxford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service and helping others shine through. We want to see how your enthusiasm aligns with our mission at TFP to support patients on their fertility journey.
Tailor Your Application:Make sure to customise your application to highlight relevant experience in administration and patient support. We love seeing how your skills can contribute to our close-knit team and the exceptional care we provide.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to explain your qualifications and experiences, making it easy for us to see why you’d be a great fit for the Patient Support Associate role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at TFP Fertility.
How to prepare for a job interview at TFP Fertility Group
✨Know the Company Inside Out
Before your interview, take some time to research TFP and its mission in the fertility sector. Understand their values, services, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Support Associate, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers or patients. Highlight your ability to handle queries efficiently and empathetically, as this aligns perfectly with what TFP is looking for.
✨Practice Common Interview Questions
Anticipate questions related to patient support and administration. Think about how you would explain complex processes to patients or manage multiple enquiries. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for professional development at TFP. This shows that you’re not just interested in the job, but also in growing with the company.
