At a Glance
- Tasks: Provide exceptional customer care and manage patient enquiries at our Thames Valley Fertility clinic.
- Company: TFP Fertility, a leading fertility service provider in Europe.
- Benefits: Competitive salary, pension scheme, 27 days holiday, and free parking.
- Other info: Full-time role with evening and weekend shifts on a rotating basis.
- Why this job: Join a passionate team making a real difference in patients' fertility journeys.
- Qualifications: Higher level education and experience in administration and customer service.
The predicted salary is between 30000 - 42000 £ per year.
TFP Fertility is one of the largest fertility service providers in Europe, operating IVF clinics and egg/sperm freezing banks across the UK, Poland and the Netherlands. We are committed to using technology to deliver a memorable, best‑in‑class fertility journey that leads to excellent outcomes for families.
We are looking for a Patient Support Associate to join our Patient Support team, providing exceptional customer care and efficient administration for all patients. You will be the central point for patients, staff and visitors, handling a broad range of enquiries in person, by telephone and email. Your focus will be to deliver first‑class customer experience at our Thames Valley Fertility clinic, assisting patients with queries about funding, appointments, test results and the steps of their fertility journey. You will also work closely with our satellite services, local NHS consultants and related organisations to provide prompt, efficient support.
Key Responsibilities
- Promptly and professionally manage initial enquiries via telephone/email within 24 hours of receipt.
- Effectively process all GP, consultant and self‑referrals within 3 days.
- Coordinate with all satellite clinics to ensure high‑standard communication and a seamless patient pathway.
- Explain processes to new patients and those seeking treatment.
- Ensure patients’ records and correspondence are correctly filed.
- Maintain the patient database, including appointment and invoicing systems.
- Document all patient communication in the database.
- Confirm receipt of payments for appointments that require advance payment and follow up where necessary.
- Scan, allocate and enter patient notes, invoices and other paperwork into the computer system.
Qualifications and Experience
- Educated to Higher Level.
- Experience in an administration role.
- Experience working with patients/customers face‑to‑face and over the telephone.
- Relevant administrative skills and competencies.
- Proficient with Microsoft Office packages.
- Excellent keyboard/IT skills.
- Excellent oral and written communication skills and manners.
- Ability to communicate effectively with staff and patients over the telephone and face‑to‑face.
- Excellent time management skills.
- Commitment to delivering a high‑quality patient experience.
- Comfortable asking for payments and handling patient payments.
- High level of customer orientation.
- High level of resilience and empathy.
Location: Thames Valley Fertility – Maidenhead, England. The clinic is conveniently located on the outskirts of Maidenhead, adjacent to junction 8/9 of the M4, with ample free parking.
Working Hours: Full‑time, 37.5 hours per week. Evening and weekend shifts are required on a rotating 1:4 basis.
Salary and Benefits: Competitive salary based on experience. Dual contribution pension scheme and 27 days of holiday plus bank holidays pro‑rata.
Patient Services Coordinator in Maidenhead employer: TFP Fertility Group
At TFP, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that prioritises the well-being of our employees. As a Patient Service Advisor in our Nottingham contact centre, you will benefit from comprehensive training, competitive salary, and a generous holiday entitlement, all while contributing to meaningful patient journeys in fertility health. Join us to be part of a passionate team dedicated to making a positive impact in people's lives, with ample opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Coordinator in Maidenhead
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at TFP Fertility Group for the Patient Services Coordinator role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Services Coordinator in Maidenhead
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with TFP Fertility Group, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at TFP Fertility Group, and how you can make a difference!
How to prepare for a job interview at TFP Fertility Group
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at TFP Fertility Group.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like TFP Fertility Group appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how TFP Fertility Group supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
