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- Tasks: Provide exceptional customer care and manage patient enquiries at our Thames Valley Fertility clinic.
- Company: TFP Fertility, a leading fertility service provider in Europe.
- Benefits: Competitive salary, pension scheme, 27 days holiday, and free parking.
- Why this job: Join a passionate team making a real difference in patients' fertility journeys.
- Qualifications: Higher level education and experience in administration and customer service.
- Other info: Full-time role with evening and weekend shifts on a rotating basis.
The predicted salary is between 30000 - 42000 £ per year.
TFP Fertility is one of the largest fertility service providers in Europe, operating IVF clinics and egg/sperm freezing banks across the UK, Poland and the Netherlands. We are committed to using technology to deliver a memorable, best‑in‑class fertility journey that leads to excellent outcomes for families.
We are looking for a Patient Support Associate to join our Patient Support team, providing exceptional customer care and efficient administration for all patients. You will be the central point for patients, staff and visitors, handling a broad range of enquiries in person, by telephone and email. Your focus will be to deliver first‑class customer experience at our Thames Valley Fertility clinic, assisting patients with queries about funding, appointments, test results and the steps of their fertility journey. You will also work closely with our satellite services, local NHS consultants and related organisations to provide prompt, efficient support.
Key Responsibilities- Promptly and professionally manage initial enquiries via telephone/email within 24 hours of receipt.
- Effectively process all GP, consultant and self‑referrals within 3 days.
- Coordinate with all satellite clinics to ensure high‑standard communication and a seamless patient pathway.
- Explain processes to new patients and those seeking treatment.
- Ensure patients’ records and correspondence are correctly filed.
- Maintain the patient database, including appointment and invoicing systems.
- Document all patient communication in the database.
- Confirm receipt of payments for appointments that require advance payment and follow up where necessary.
- Scan, allocate and enter patient notes, invoices and other paperwork into the computer system.
- Educated to Higher Level.
- Experience in an administration role.
- Experience working with patients/customers face‑to‑face and over the telephone.
- Relevant administrative skills and competencies.
- Proficient with Microsoft Office packages.
- Excellent keyboard/IT skills.
- Excellent oral and written communication skills and manners.
- Ability to communicate effectively with staff and patients over the telephone and face‑to‑face.
- Excellent time management skills.
- Commitment to delivering a high‑quality patient experience.
- Comfortable asking for payments and handling patient payments.
- High level of customer orientation.
- High level of resilience and empathy.
Location: Thames Valley Fertility – Maidenhead, England. The clinic is conveniently located on the outskirts of Maidenhead, adjacent to junction 8/9 of the M4, with ample free parking.
Working Hours: Full‑time, 37.5 hours per week. Evening and weekend shifts are required on a rotating 1:4 basis.
Salary and Benefits: Competitive salary based on experience. Dual contribution pension scheme and 27 days of holiday plus bank holidays pro‑rata.
Patient Services Coordinator in Maidenhead employer: TFP Fertility Group
Contact Detail:
TFP Fertility Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Coordinator in Maidenhead
✨Tip Number 1
Get to know the company! Research TFP Fertility and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and staff, being able to convey information clearly and empathetically is key. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the TFP Fertility family.
We think you need these skills to ace Patient Services Coordinator in Maidenhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Services Coordinator role. Highlight your relevant experience in administration and customer service, especially any work with patients or in healthcare settings. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with patients and staff, it's crucial to demonstrate your excellent oral and written communication skills. Use clear and concise language in your application, and don’t forget to mention any specific examples where you've successfully handled enquiries or resolved issues.
Highlight Your Tech Savviness: We love tech at StudySmarter! Make sure to mention your proficiency with Microsoft Office and any other relevant software. If you have experience with patient databases or invoicing systems, be sure to include that too. It shows us you're ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and how we support our patients!
How to prepare for a job interview at TFP Fertility Group
✨Know the Company Inside Out
Before your interview, make sure you research TFP Fertility thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Services Coordinator, you'll be the face of the clinic. Prepare examples from your past experiences where you've provided exceptional customer care. Highlight your ability to handle enquiries professionally and efficiently, as this is crucial for the role.
✨Demonstrate Your Administrative Proficiency
Since the role involves managing patient records and communication, be ready to discuss your administrative skills. Bring up your experience with Microsoft Office and any relevant software. You might even want to mention how you stay organised and manage your time effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, the patient journey, or how they measure success in patient care. This shows that you're not just interested in the job, but also in how you can contribute to their goals.
