At a Glance
- Tasks: Support fertility journeys by managing sample transportation and patient communications.
- Company: Join TFP, a leading fertility clinic dedicated to compassionate care.
- Benefits: Competitive salary, pension scheme, 27 days holiday, and free parking.
- Other info: Flexible hours available; part-time options considered.
- Why this job: Make a real difference in patients' lives while working in a supportive environment.
- Qualifications: College-level education and experience in healthcare administration required.
The predicted salary is between 30000 - 40000 £ per year.
At TFP, we make families. We shape fertility journeys around people’s lives. Our commitment to outstanding customer experience is demonstrated every day through genuine care, building trust, sharing our expertise, driving innovation, and showing our passion in all that we do.
UK Laboratory Administrators play a vital role in shaping each patient’s fertility journey. This position supports laboratory functions across the UK, helping to coordinate the safe and timely transportation of gametes and embryos between clinics, guiding patients through the annual storage fee process, and ensuring consents for stored samples are managed with absolute care. All tasks must be completed in full alignment with TFP’s unified SOPs and the HFEA Code of Practice; standards that protect patients, ensure regulatory compliance, and uphold the integrity of our laboratories. Because these processes directly impact patients’ hopes, plans, and stored reproductive material, exceptional attention to detail is essential. The post holder must be able to self‑manage effectively, staying organised, prioritising tasks confidently, and maintaining accuracy even in a busy and sensitive environment. Above all, the role requires clear, compassionate communication. You will guide patients through complex and sometimes emotional decisions, ensuring they feel supported, informed, and cared for at every stage.
Working Hours & Availability
Full‑time position working 37.5 hours per week. Part‑time work may be considered – if this would be your preference, please outline hours of work in your application. Weekend working is required on a rotation of 1:4.
Location
Our UK Lab Admin team is based within the TFP Nurture Fertility clinic. The clinic offers a full suite of treatment and diagnostic services, including PGT. Conveniently located on the outskirts of Nottingham, adjacent to junction 25 of the M1, there is ample free parking for staff and patients at the front of the building.
Key Responsibilities
- Sample Transportation Administration
- Manage and maintain transportation database and records
- Coordinate sample imports/exports within required timeframes
- Ensure transport invoices are processed prior to shipment
- Liaise with patients, clinics, and couriers to arrange transport
- Verify consent, infection screening, and compliance documentation
- Complete transport checklists and update patient records
- Support patients with courier arrangements or self‑transport
- Ensure all activities follow SOPs and regulatory requirements
- Storage Fees & Consent Management
- Monitor and contact patients regarding storage fees and consent expiry
- Chase outstanding payments and consent decisions
- Issue statutory notices and process consent documentation
- Update records and liaise with laboratory teams as needed
- Provide sensitive support to patients making decisions about stored samples
- Escalate non‑compliance or legal concerns
- Quality & Compliance
- Follow SOPs, policies, and risk assessments to ensure safe practice
- Report non‑conformities and support audits and risk assessments
- Contribute to continuous improvement and patient‑focused service
- Ensure compliance with regulatory standards and confidentiality requirements
- Training & Development
- Complete internal training and maintain up‑to‑date knowledge
- Support onboarding and training of new team members
- Communication
- Communicate professionally and empathetically with patients and stakeholders
- Maintain accurate, timely, and traceable documentation
- Collaborate effectively across teams
- Confidentiality
- Handle all patient and company information in line with data protection regulations
Job Requirements
Qualifications and Experience
Essential
- College‑level education
- Minimum 1 year’s experience in a healthcare administrative role
- Excellent record‑keeping skills
- High attention to detail
- Strong multitasking and prioritisation abilities
- Flexible, self‑motivated approach
- Excellent communication skills
- Ability to explain complex and sensitive information to patients
- Right to work in the country of application
- Satisfactory criminal record check
Desirable
- Degree in a relevant subject
- Experience in an IVF clinic
- Knowledge of transportation of gametes/embryos
- Ability to review blood results and/or HFEA consent forms
- Experience managing consent expiries
Additional Information
Location: TFP Nurture Fertility – Nottingham
Salary: Competitive (Depending on experience)
Working Hours: 37.5 Hours per week Monday to Friday between the hours of 08.00‑18.00 Saturday working required on 1:4 rotation
Pension: Dual contribution pension scheme
Holiday Entitlement: 27 Days + Bank holidays (pro rata)
Free parking available on site
UK Laboratory Administrator in Long Eaton employer: TFP Fertility Group
At TFP, we pride ourselves on being an exceptional employer, offering a supportive and compassionate work environment that prioritises employee well-being and professional growth. Our Nottingham-based team enjoys competitive salaries, a dual contribution pension scheme, and generous holiday entitlement, all while contributing to meaningful fertility journeys for our patients. With a strong focus on training and development, we empower our staff to excel in their roles, ensuring they feel valued and equipped to make a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land UK Laboratory Administrator in Long Eaton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TFP and their approach to fertility journeys. This will help you connect with their mission and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves guiding patients through sensitive decisions, it’s crucial to demonstrate your ability to communicate clearly and compassionately. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks and prioritise effectively, especially in a busy environment. Share specific examples from your past experience that highlight your attention to detail.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Make sure to tailor your application to reflect how your skills align with the responsibilities of the UK Laboratory Administrator role.
We think you need these skills to ace UK Laboratory Administrator in Long Eaton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how much you care about supporting patients on their fertility journeys, so share any relevant experiences that highlight your commitment to outstanding customer service.
Be Detail-Oriented:Given the importance of accuracy in this role, make sure your application is free from typos and errors. We appreciate candidates who can demonstrate exceptional attention to detail, so double-check everything before hitting send!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the UK Laboratory Administrator role. We love seeing how you connect your background to our mission at TFP.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role you’re excited about!
How to prepare for a job interview at TFP Fertility Group
✨Know the Company Inside Out
Before your interview, take some time to research TFP and their commitment to shaping fertility journeys. Understand their values, mission, and how they prioritise patient care. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Highlight Your Attention to Detail
Given the importance of accuracy in this role, be prepared to discuss specific examples from your past experience where your attention to detail made a difference. Whether it’s managing records or ensuring compliance, showcasing your meticulous nature will resonate well with the interviewers.
✨Practice Compassionate Communication
Since the role involves guiding patients through sensitive decisions, practice articulating complex information in a clear and empathetic manner. You might even role-play with a friend to ensure you can convey compassion while maintaining professionalism during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive situations. Think of scenarios where you had to manage multiple tasks or support someone through a difficult decision. Prepare concise stories that highlight your skills in multitasking and prioritisation.
