SAP Technical Analyst

Do you have strong hands-on SAP ECC experience and a solid grounding in key functional modules such as Finance, HR, Procurement or Projects? Are you ready to play a crucial role in delivering high-quality internal SAP support for a mission-led organisation that serves 2.7 million people?

At Transport for Greater Manchester (TfGM), we’re looking for an SAP Technical Specialist to join our Information Systems team and provide expert-level technical guidance, system support, and configuration management across our SAP landscape.

Who we are

We are at the start of unprecedented investment and growth. If you want to make a real difference to real people throughout our great city, you'll love it at Transport for Greater Manchester. TfGM oversees public transport and travel across the ten district areas of Greater Manchester, serving more than 2.7 million people, and supports the delivery of the Greater Manchester Combined Authority’s transport priorities, as well as the Mayor’s transport manifesto commitments.

Your role

As the internal technical lead for SAP, you’ll work at the heart of a dynamic team, ensuring our SAP systems deliver maximum performance and user satisfaction. You’ll be the primary contact for advanced troubleshooting, responsible for liaising with internal departments and our external SAP partners to resolve incidents, implement upgrades, and continuously improve functionality. You’ll also play a key role in the wider strategic direction of our ERP platforms, contributing technical expertise to the evaluation and planning of future system replacements.

Key responsibilities include:

• Acting as a technical expert for SAP ECC and SRM, with hands-on experience across key modules such as Finance, HR, Procurement or Projects, and the ability to understand cross-module dependencies.
• Diagnosing and resolving complex incidents, testing fixes in the QAS environment, and overseeing configuration changes.
• Working closely with users and business leads to optimise SAP functionality, improve reporting, and provide user-friendly guidance.

What you’ll bring

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

• Strong hands-on configuration and support experience in SAP ECC Finance (FICO) plus at least one of HR, Procurement (ECC or SRM), or Project Systems.
• Proven technical troubleshooting experience and understanding of cross-module integration.
• Experience working as an SAP technical analyst in a support or configuration role.
• Ability to translate technical concepts into clear, user-friendly guidance.
• Experience collaborating with business users and external SAP partners to deliver effective system changes.

Desirable Experience:

• Experience with ESS/MSS.
• Exposure to SAP licensing, audit or compliance processes.
• SAP certifications.
• Experience producing documentation, knowledge articles or training content.
• Experience with S/4HANA (especially where backed by ECC experience).

Qualifications:

• Degree in IT or equivalent professional experience.
• SAP or ITIL certifications are welcomed but not essential.

Even if you don’t meet every listed requirement, we still encourage you to apply; we’re looking for people with the right mindset and transferable skills.

What we can offer you

This is a fixed term role for 24 months with a salary of £47,539 - £52,886 per annum. Salary will be based upon skills and experience. At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work-life balance.

Our benefits include:

• Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
• Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
• Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
• Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events.

Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.

What’s next?

If you believe you have the skills and experience required, we’d really like to hear from you. To apply please submit your CV and also provide a covering letter providing clear examples of how your experience meets the requirements of the role, all appointments will be based on merit. Our short-listing process is anonymised, so please do not include your name or contact details on either of these documents. If any personal details are included these will be visible to the hiring manager.

TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme.

For this opportunity, you must be able to prove you have the right to work in the UK. Please note we are not a licensed sponsor.

Please note we may close the advert early if we receive a high volume of applications.