Senior Business Analyst in Manchester

Are you excited by the opportunity to support the delivery of high-profile public projects and services to connect people with places in Greater Manchester? Would you like to join an organisation using leading-edge technologies to help keep Greater Manchester moving? These are exciting times at Transport for Greater Manchester (TfGM). We are committed to delivering the 2040 Greater Manchester Transport Strategy and its goals to support sustainable economic growth, protect the environment, improve the quality of life for all, and develop an innovative city region. More than 5.6 million journeys are made across Greater Manchester’s transport network each day. It’s our job to do everything we can to keep the city-region moving and growing. We’re working hard to make travel easier through a better-connected Greater Manchester.

Your Role

As a Senior Business Analyst within TfGM’s IS Delivery team and BA Practice, you will play a key role in shaping our digital transformation through a major Enterprise Resource Planning (ERP) implementation. This is a high-impact position where you will lead requirements gathering, process mapping, and stakeholder engagement across multiple business areas to ensure successful delivery.

You’ll bring proven experience of working as a Senior Business Analyst with Finance, Procurement and Human Resources, combined with strong analytical and communication skills. Your ability to translate complex organisational needs into clear, actionable requirements will be critical. Experience working within or alongside local or regional government is highly desirable, as this role involves navigating governance frameworks and aligning with public sector priorities. This is hybrid role where you will be expected to work in the office 2 days per week.

Who are we?

You’ll be part of a dynamic and supportive team, working alongside other product and project professionals including Product Owners, Solution Architects, Delivery Managers and Business Change stakeholders to deliver improvements for TfGM and our customers. You’ll apply industry best practice and line manage and mentor more junior members of the IS Analysis Practice to drive and manage the delivery of innovation, quality and change to constantly improve business outcomes.

What you’ll bring

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

To be successful as Senior Business Analyst you’ll have significant experience in building strong working relationships with internal and external stakeholders including third party providers and resolve complex requirements conflicts through stakeholder engagement and negotiation. You will have experience of presenting recommendations to senior stakeholders. You’ll be a strong team player, with equal ability to work effectively both on your own initiative and without close supervision to meet funding and operational targets and deadlines. You’ll also have a working understanding of the transport and environmental context within which TfGM operates.

Key Skills and Experience

• Analyses business processes, assesses feasibility and recommends new approaches.
• Uses and identifies improvements in a range of techniques including stakeholder interviews, workshops, use cases and document analysis.
• Applies and monitors the use of modelling and analysis tools, methods, standards.
• Collaborates with stakeholders to prepare complex, high-value business cases.
• Builds strategic relationships with stakeholders.
• Acts as a single point of contact and facilitates access to colleagues and SMEs.
• Negotiates at senior levels, influencing the commercial and technical evolution of services.
• Takes responsibility for requirements investigation.
• Facilitates scoping and business priority-setting for complex changes.
• Selects the most appropriate means of representing business requirements.
• Takes responsibility for investigating changes in scope.
• Understands the Project Lifecycle, Project Definition, scoping principles, roles of stakeholders and the BA.
• Supports delivery of technical and business requirements.

What we can offer you

This is a permanent role with a salary of £59,989 - £65,316 per annum depending on experience. At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. Our benefits include:

• 28 days holiday per annum (plus bank holidays)
• Free bus travel within Greater Manchester and free Rail or Metrolink travel to and from work within the Greater Manchester boundary
• Local Government Defined Benefit Pension Scheme which includes life cover of 3x your salary and options to increase your pension contributions
• Commitment to learning and personal development and upskilling with reimbursement of professional fees, where essential to the role
• We promote good physical and mental health and can provide additional support to staff via our employee assistance programme when required
• Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events.

What’s next?

If you believe you have the skills and experience required, we’d really like to hear from you. To apply please submit your CV and also provide a covering letter providing clear examples of how your experience meets the requirements of the role, all appointments will be based on merit. Our short-listing process is anonymised, so please do not include your name or contact details on either of these documents. If any personal details are included these will be visible to the hiring manager.

TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required.