At a Glance
- Tasks: Lead the store team, connect with customers, and ensure a fantastic shopping experience.
- Company: Join TFG London, a vibrant retail group with a passion for style and customer satisfaction.
- Benefits: Enjoy a free clothing allowance, up to 70% discount, and financial wellbeing support.
- Other info: Embrace an inclusive culture that celebrates diversity and encourages personal growth.
- Why this job: Be part of a dynamic team that values your input and helps you grow your career.
- Qualifications: Great communication skills and experience in a customer-facing role are ideal.
The predicted salary is between 18900 - 23100 £ per year.
Every exceptional customer momentstarts with our people
Our Supervisors play a key role in creating awelcoming, high-quality shopping experience that keeps our customers comingback.
Collaborative and adaptable, you'll champion the day-to-day running ofthe store, helping the management team drive strong commercial results andsmooth shop-floor operations.
What you'll do
- Greet, assist, and leadby example on the shop floor, connecting with customers, sharing your passion for style and delivering great service
- Maintain acommercial approach to the role and operations, handling transactionsaccurately and assisting with stock control processes.
- Use yourexperience to support our Style Advisors as they grow their own knowledgeand experience
- Assist in alltasks to ensure the smooth of the store
Who you'll be
- Engaging withexcellent communication skills and flourish in a customer-facingenvironment.
- Focused andtake pride in the work you do with our customers.
- Able todemonstrate your ability to build relationships with customers, recognisetheir needs and provide the complete outfit they are looking for.
- Ideallyexperienced in a customer facing environment.
What's in it for you?
It’s not all about what you can do for us.
We'll giveyou the tools and the time to develop your career in the direction you want togo.
Alongside that, we have some great benefits which include
- Free clothingallowance
- Generouscolleague discount up to 70%
- Financial and Wellbeing assistance
- Enhanced Maternity package
- Virtual GPservice - unlimited access 24/7
If you want to join us and create moments that matter, we’d love to hear from you.
About Us
Headquartered in London, TFG London comprises three premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight.
The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries.
TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear.
It first acquired the international womenswear retailer, Phase Eight in January 2015.
This acquisition was followed by that of the contemporary womenswear brand Whistles in March 2016 and premium British womenswear brand Hobbs in November 2017.
With plans for future growth in its brand portfolio, both organically and through acquisition, both in the UK and internationally, w e are entrepreneurial in our spirit and passionate about exceeding our customers’ expectations in everything we do.
TFG London Inclusion and Diversity statement of commitment
At TFG London, we're proud to be a Disability Confident and Ban the Box employer.
We’re committed to creating an inclusive culture that welcomes, develops and celebrates diversity of backgrounds, experiences, ideas and perspectives.
We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
- Supervisor - Dalton Park
- Brand: TFG
- Location: Seaham
- Department: Retail
- Vacancy Type: Permanent
- Salary Details: Competitive plus benefits
- Hours Per Week: 20
- #J-18808-Ljbffr
Supervisor - Dalton Park in Seaham employer: TFG
TFG is committed to creating exceptional customer experiences through its dedicated team members. The company fosters a collaborative work environment where employees are encouraged to develop their skills and grow within the organization. With a focus on customer service and teamwork, TFG offers opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Dalton Park in Seaham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like TFG, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like TFG!
We think you need these skills to ace Supervisor - Dalton Park in Seaham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at TFG, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at TFG and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show TFG that you’re ready to jump in and contribute right away!
How to prepare for a job interview at TFG
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
