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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales.
- Company: Join TFG London, a leader in premium retail experiences.
- Benefits: Enjoy full training, flexible hours, and a vibrant work culture.
- Why this job: Be a brand ambassador and make shopping memorable for customers.
- Qualifications: No prior experience needed; just bring your passion for fashion!
- Other info: Work in a dynamic environment at Westfield White City.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
Natural promoters of customer service excellence, our Supervisors are advocates of a first-class shopping experience and go out of their way to ensure that our customers return time and time again. Collaborative and adaptable in their approach, our Supervisors oversee the operational and commercial practices of the store whilst assisting in harmonising efficiencies on the shop floor, assisting the wider in store management team in driving commercial growth in their store. As a Supervisor we will need you to connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager we will need you to stay up to speed on latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for our customer.
Key accountabilities and KPIs include:
- Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities.
- Working in partnership with the instore team in delivering an inspirational picture of the TFG vision to maximise branch profitability in line with wider business objectives and promotional incentives.
- Maintaining a commercial approach to role and operations, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged.
- Assisting in all tasks required to ensure the smooth day to day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination.
About You
As a Supervisor we will provide you with full training and ongoing support from the get-go to ensure you have all the tools you succeed in your role within your store. We will need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.
Supervisor - Westfield White City employer: TFG London
Contact Detail:
TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Westfield White City
✨Tip Number 1
Familiarise yourself with the latest fashion trends and styles that align with the brand's offerings. This knowledge will not only help you connect with customers but also demonstrate your passion for the role during any interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail-like scenario. This will help you refine your approach to greeting and assisting customers, making you more confident when it comes to showcasing your abilities in the interview.
✨Tip Number 3
Research the company culture and values of TFG London. Understanding their vision will allow you to tailor your conversations and show how your personal values align with theirs, making you a more attractive candidate.
✨Tip Number 4
Network with current or former employees of TFG London on platforms like LinkedIn. They can provide valuable insights into the company and the role, which can help you prepare better for your application and interviews.
We think you need these skills to ace Supervisor - Westfield White City
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Supervisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and retail. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to drive sales and enhance customer experiences.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and retail. Mention specific examples of how you've successfully engaged customers in the past and how you can contribute to the store's success as a Supervisor.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a supervisory role.
How to prepare for a job interview at TFG London
✨Show Your Passion for Customer Service
As a Supervisor, your role revolves around delivering an exceptional customer experience. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to customer service excellence.
✨Know the Brand Inside Out
Familiarise yourself with TFG's vision and values, as well as their product range. During the interview, reference specific products or styles that resonate with you. This shows that you're not just interested in the job, but also in the brand itself.
✨Demonstrate Team Collaboration Skills
The role requires working closely with the in-store team. Prepare to discuss instances where you've successfully collaborated with others to achieve a common goal. Highlight your adaptability and how you can contribute to a harmonious work environment.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various scenarios on the shop floor, such as dealing with difficult customers or managing stock levels. Think through your responses in advance, focusing on your problem-solving skills and customer-centric approach.
