Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales in-store.
- Company: Join a leading retail brand known for its premium products and customer experience.
- Benefits: Full training, ongoing support, flexible hours, and opportunities for career growth.
- Why this job: Be the face of our brand and create memorable shopping experiences for customers.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Dynamic work environment with a focus on teamwork and personal development.
The predicted salary is between 24000 - 36000 £ per year.
Natural promoters of customer service excellence, our Supervisors are advocates of a first-class shopping experience and go out of their way to ensure that our customers return time and time again. Collaborative and adaptable in their approach, our Supervisors oversee the operational and commercial practices of the store whilst assisting in harmonising efficiencies on the shop floor, assisting the wider in-store management team in driving commercial growth in their store.
As a Supervisor, we will need you to connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager, we will need you to stay up to speed on latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for our customer.
Key accountabilities and KPIs include:
- Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities.
- Working in partnership with the instore team in delivering an inspirational picture of the TFG vision to maximise branch profitability in line with wider business objectives and promotional incentives.
- Maintaining a commercial approach to role and operations, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged.
- Assisting in all tasks required to ensure the smooth day-to-day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination.
About You
As a Supervisor, we will provide you with full training and ongoing support from the get-go to ensure you have all the tools you need to succeed in your role within your store. We will need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.
Supervisor - St Andrews employer: TFG London
Contact Detail:
TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - St Andrews
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers. This will help you connect with the brand during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations in-store, like a tricky customer or a stock issue. Being prepared will help you shine as a candidate who can deliver that first-class shopping experience.
✨Tip Number 3
Dress the part! Since you're applying for a Supervisor role, make sure your outfit reflects the brand's style. This shows you understand the importance of presentation and are ready to be a brand ambassador from day one.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Supervisor - St Andrews
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you connect with customers and what makes you a great fit for our team. Don’t be afraid to share your passion for customer service and any relevant experiences.
Tailor Your Application: Make sure to tailor your application to the Supervisor role. Highlight your experience in retail and any specific skills that align with the job description. We love seeing how you can contribute to our vision and help drive commercial growth!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of why you’d be a fantastic Supervisor.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at TFG London
✨Know the Brand Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, products, and what sets them apart in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in becoming a part of their team.
✨Showcase Your Customer Service Skills
As a Supervisor, customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Think about how you can demonstrate your ability to connect with customers and create memorable shopping experiences during the interview.
✨Be Ready to Discuss Teamwork
Collaboration is crucial in this role. Be prepared to talk about times when you worked successfully within a team. Highlight your adaptability and how you contributed to achieving common goals, especially in a retail environment.
✨Dress the Part
Since you'll be working in fashion, it's important to present yourself well. Choose an outfit that reflects the brand's style while also being professional. This shows that you understand the importance of appearance in retail and are ready to represent the brand.
