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- Tasks: Lead the team to deliver exceptional customer service and drive sales.
- Company: Join TFG London, a leader in retail with a focus on style and customer experience.
- Benefits: Enjoy flexible working hours, full training, and a supportive team environment.
- Why this job: Be a brand ambassador and make shopping memorable for customers while growing your skills.
- Qualifications: No prior experience needed; just bring your passion for fashion and great communication skills.
- Other info: This role requires a work permit; perfect for those looking to kickstart their retail career.
The predicted salary is between 28800 - 43200 £ per year.
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Supervisor – Cheshire Oaks, Ellesmere Port
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Client:
TFG London
Location:
Ellesmere Port, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
145d8a2f2f8f
Job Views:
14
Posted:
20.06.2025
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Job Description:
About The Role
Natural promoters of customer service excellence, our Supervisors are advocates of a first-class shopping experience and go out of their way to ensure that our customers return time and time again. Collaborative and adaptable in their approach, our Supervisors oversee the operational and commercial practices of the store whilst assisting in harmonising efficiencies on the shop floor, assisting the wider in store management team in driving commercial growth in their store.
As a Supervisor, you will connect with customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience. Reporting to the Store Manager, you will stay up to speed on latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising customers on outfit building (daywear, workwear, wedding wear) will be second nature, helping to achieve commercial objectives by finding the best style solutions.
Key accountabilities and KPIs include:
- Actively greeting, assisting, and selling in a professional and consultative manner to build multiple sales, championing high-quality premium products
- Collaborating with the in-store team to deliver an inspiring vision, maximising store profitability in line with business objectives and promotions
- Maintaining a commercial approach, handling transactions accurately, and anticipating future opportunities to engage customers
- Ensuring smooth daily store operations, promoting our brand and products as a dependable shopping destination
About You
We will provide full training and ongoing support to help you succeed. You should be reliable, motivated, flexible to work on a rota basis, and able to adapt to shifting priorities. Excellent communication skills, product knowledge, and styling expertise are essential. Customer-centric and prideful in your work, you will focus on adding value and maximising every commercial opportunity in store.
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Supervisor - Cheshire Oaks employer: TFG London
Contact Detail:
TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Cheshire Oaks
✨Tip Number 1
Familiarise yourself with the latest fashion trends and styles relevant to the store. Being knowledgeable about current products will help you connect with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your ability to create a first-class shopping experience, which is crucial for the Supervisor position.
✨Tip Number 3
Research the company culture and values of TFG London. Understanding their brand ethos will allow you to align your responses during the interview, demonstrating that you're a great fit for their team.
✨Tip Number 4
Prepare to discuss your experience in collaborating with teams. As a Supervisor, you'll need to work closely with others, so be ready to share how you've successfully contributed to team goals in the past.
We think you need these skills to ace Supervisor - Cheshire Oaks
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Supervisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and retail. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to drive sales and enhance customer experiences.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and retail. Mention specific examples of how you've successfully contributed to team goals or improved customer satisfaction in previous roles. Make sure to convey your enthusiasm for the brand and the role.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a supervisory role.
How to prepare for a job interview at TFG London
✨Show Your Passion for Customer Service
As a Supervisor, you'll be the face of the brand. Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Team Collaboration Skills
This role requires working closely with the in-store team. Highlight your experience in collaborating with others to achieve common goals. Discuss any successful projects or initiatives where teamwork played a key role.
✨Know the Brand Inside Out
Familiarise yourself with the latest styles and products offered by the company. Being knowledgeable about their offerings will show your commitment and help you connect better with customers during the interview.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and adaptability. Prepare scenarios where you've successfully handled difficult situations or adapted to changing priorities, as these are crucial skills for a Supervisor.
