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- Tasks: Lead the team to deliver an exceptional shopping experience and drive sales.
- Company: Join a dynamic brand known for its commitment to customer service excellence.
- Benefits: Enjoy full training, ongoing support, and flexible working hours.
- Why this job: Be a brand ambassador and make customers' shopping experiences unforgettable.
- Qualifications: Must be reliable, motivated, and possess excellent communication skills.
- Other info: Work in a vibrant environment with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
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Natural promoters of customer service excellence, our Supervisors are advocates of a first-class shopping experience and go out of their way to ensure that our customers return time and time again. Collaborative and adaptable in their approach, our Supervisors oversee the operational and commercial practices of the store whilst assisting in harmonising efficiencies on the shop floor, assisting the wider in store management team in driving commercial growth in their store.
As a Supervisor we will need you to connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager we will need you to stay up to speed on latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for our customer.
Key accountabilities and KPIs include:
- Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities
- Working in partnership with the instore team in delivering an inspirational picture of the TFG vision to maximise branch profitability in line with wider business objectives and promotional incentives
- Maintaining a commercial approach to role and operations, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged
- Assisting in all tasks required to ensure the smooth day to day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination
About You
As a Supervisor we will provide you with full training and ongoing support from the get-go to ensure you have all the tools you succeed in your role within your store. We will need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.
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Supervisor - Birmingham employer: TFG London
Contact Detail:
TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Birmingham
✨Tip Number 1
Familiarise yourself with the latest fashion trends and styles relevant to the store. Being knowledgeable about current offerings will help you connect with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your ability to create a first-class shopping experience, which is crucial for the Supervisor position.
✨Tip Number 3
Research the company's values and mission statement. Understanding their brand ethos will allow you to align your answers during the interview with what they stand for, demonstrating that you're a perfect fit for their team.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios on the shop floor, such as managing customer complaints or driving sales. This will show your proactive approach and readiness to take on the responsibilities of a Supervisor.
We think you need these skills to ace Supervisor - Birmingham
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and expectations of a Supervisor. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully engaged with customers and contributed to a positive shopping experience.
Highlight Team Collaboration: Mention any previous experience working in a team environment. Discuss how you have collaborated with colleagues to achieve common goals, as this is crucial for the Supervisor role.
Express Your Passion: Convey your enthusiasm for the brand and the retail industry in your application. Share why you want to work for this company and how you can contribute to their vision of customer service excellence.
How to prepare for a job interview at TFG London
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples of how you've gone above and beyond to create a positive experience for customers in previous roles.
✨Demonstrate Team Collaboration Skills
As a Supervisor, you'll need to work closely with your team. Highlight your ability to collaborate effectively by discussing past experiences where you successfully worked as part of a team to achieve common goals.
✨Know the Brand Inside Out
Research the company and its products thoroughly before the interview. Be prepared to discuss the latest styles and how you would promote them to customers, showcasing your knowledge and passion for the brand.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and customer interaction skills. Prepare scenarios where you had to handle difficult situations or provide styling advice, demonstrating your adaptability and customer-centric approach.
