At a Glance
- Tasks: Engage customers, provide styling advice, and enhance their shopping experience.
- Company: Join TFG Fenwick, a leading retail brand known for exceptional customer service.
- Benefits: Enjoy flexible hours, full training, and a vibrant team culture.
- Why this job: Be a style ambassador and make a real impact on customer satisfaction.
- Qualifications: No prior experience needed; just bring your passion for fashion and great communication skills.
- Other info: Work in a dynamic environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
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Style Advisor – TFG Fenwick Newcastle, Newcastle upon Tyne
Client: TFG London
Location: Newcastle upon Tyne, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 47421b6b7b86
Job Views: 3
Posted: 29.06.2025
Expiry Date: 13.08.2025
Job Description:
About The Role
A first-class shopping experience starts with our in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, our Style Advisors treat our customer as their primary focus, actively listening to their needs and providing considered product and styling options to our customer to enhance the overall store performance.
As a Style Advisor, you will need to connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager, you should stay up to speed on the latest styles and be the driving force behind service in-store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, workwear, or wedding wear!), and you will strive to help achieve commercial objectives by finding the best style solution for our customer.
Key accountabilities and KPIs include:
- Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities
- Delivering an inspirational picture of the TFG vision in-store to drive store performance by maintaining a high awareness of visual merchandising principles
- Operating an electronic Point of Sale system, handling transactions accurately with care and attention whilst anticipating future opportunities to keep our customers engaged
- Assisting in all tasks required to ensure the smooth day-to-day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination
About You
We will provide you with full training and ongoing support from the start to ensure you have all the tools to succeed in your role. You should be reliable and motivated, flexible enough to work on a rota basis, and able to balance shifting priorities in store. Excellent communication skills and a customer-centric approach are essential, along with sharing your product knowledge and styling expertise. You will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in-store.
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Style Advisor - TFG Fenwick Newcastle employer: TFG London
Contact Detail:
TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Style Advisor - TFG Fenwick Newcastle
✨Tip Number 1
Familiarise yourself with the latest fashion trends and styles. As a Style Advisor, being knowledgeable about current trends will help you connect with customers and provide them with tailored advice.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail setting. Role-playing different scenarios can help you feel more confident when interacting with customers in-store.
✨Tip Number 3
Research TFG's brand values and product offerings. Understanding the brand will allow you to embody its ethos and effectively communicate it to customers, enhancing their shopping experience.
✨Tip Number 4
Network with current or former employees of TFG Fenwick Newcastle. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Style Advisor - TFG Fenwick Newcastle
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what TFG Fenwick Newcastle is looking for in a Style Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your experience in customer service and retail. Emphasise any previous roles where you demonstrated excellent communication skills and a customer-centric approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and customer service. Mention specific examples of how you've successfully engaged with customers in the past and how you can contribute to the store's success.
Highlight Relevant Skills: In your application, make sure to highlight skills such as product knowledge, styling expertise, and your ability to work in a team. These are crucial for the role and will help you stand out.
How to prepare for a job interview at TFG London
✨Show Your Passion for Customer Service
As a Style Advisor, your primary focus will be on providing an outstanding customer experience. During the interview, share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to customer service excellence.
✨Demonstrate Your Styling Knowledge
Be prepared to discuss current fashion trends and how you would advise customers on outfit building. Bring along examples of styles you love or recent trends that could resonate with the brand's image, showcasing your expertise in styling.
✨Emphasise Your Communication Skills
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. You might even role-play a scenario where you assist a customer, highlighting your ability to listen and respond to their needs effectively.
✨Research the Brand
Familiarise yourself with TFG Fenwick's values, products, and visual merchandising principles. Showing that you understand the brand and its vision will help you stand out as a candidate who is genuinely interested in contributing to the store's success.